Data
Michelle Wallace
18 February, 2015
Libraries have been around for millennia, storing the world's knowledge and equipping people with the information they need. Today, public libraries help billions of people access information in our increasingly connected world. One of them is the Brooklyn Public Library system in New York City—which serves 2.5 million residents and offers millions of books and access to more than 1,000 free Internet-accessible computers.
Brooklyn Public Library (BPL) wanted to make sure that it was meeting its patrons' needs. “We do so much to touch the lives of people in Brooklyn,” says Selvon Smith, the library's CIO. But it was difficult to measure that effort.