Providence St Joseph Health is a 51-hospital system with 100,000-plus caregivers who deliver high-quality, cost-effective healthcare to millions of patients annually. Patient data resides in many systems, including electronic medical records (EMRs). As Providence continues to expand, managing and integrating the ever-growing volume of data is a top-of-mind challenge.
Providence needs a holistic understanding of patient health and satisfaction levels, cost of care, patient-reported outcomes and other data to optimise quality of care as well as improve the patient and provider experience. Prior to adopting Tableau, analysts were producing different versions of the same analytics for key performance indicators (KPIs), but the dashboards lacked important qualities: statistical discipline, comparative hospital or regional data, process measures and data on cost.
As a first step, Providence identified the universal problems that could be solved with data, creating unified views to highlight best practices and help reduce waste. Wasteful practices included using unnecessarily costly supplies and medications which can drive up the cost per patient case and make healthcare less affordable.
Using the Tableau platform, Providence built dashboards accessible to the entire hospital system, displaying detailed quality data and cost data. The dashboards allow practitioners and clinicians to see analytics that pertain to every hospital, clinician and individual nursing unit. This data transparency has been associated with substantial improvements in quality measures and large reductions in cost of care.