The world's leading companies are cultivating a new business culture
As the prime minister announced the UK’s nationwide lockdown from Downing Street, a lightbulb went out in the lobby of a block of flats on the other side of London. Strategists at the building management giant JLL had foreseen it. In the days leading up to the announcement, they began pulling up HR data and combining it with inventory lists to see where managers may be cut off from services and left without the supplies to provide maintenance to their buildings. Within 24 hours of the prime minister’s announcement, JLL’s strategists were walking building managers through a plan for sharing resources and ensuring that their work could continue. Over the past three years, Paul Chapman, JLL’s global director of business intelligence and technology, has worked to develop a data culture at the company. “Our facility managers can see the data for themselves, from showing them how old air conditioning units are and when they should be replaced, to how much each facility is costing per square foot.” Employees at every level of the company have access to this data through a dashboard, helping them to determine the root cause when problems arise and to figure out how to respond. Even before the lockdown, the results had been significant. The investment in data analytics had seen a return of US$40m, which enabled the company to streamline compliance costs, reduce overheads and generate additional revenue through new initiatives.