Dentsu is the number one advertising company in the Japanese market, managing advertising campaigns for a variety of local and global brands. To track campaign performance, Dentsu analyzes hundreds of millions of records each month. Before Tableau, Dentsu used SAS and SPSS to create reports from four types of data: TV, online, survey, and purchasing. Analysts visualized the data in Excel and distributed reports in PowerPoint. Now Dentsu produces reports using Tableau and Hadoop, allowing clients to see and interact with their campaign data—all in one place. In this video, Shigeki Yamazaki, Technical Director, explains how Dentsu is increasing client trust with fast and high-quality reporting in Tableau.
"Several days could be shrunk to several hours"
Tableau: What kind of customers do you serve at Dentsu? Shigeki Yamazaki, Technical Director: It’s an advertising agency. My job involves building data platforms at the data solutions center, creating business such as analysis with data visualization. When it comes to Dentsu customers, we have major clients from various industries placing ads with us. It’s wide-ranging, from the automotive and beverage industries to telecommunications carriers. Tableau: What was your goal when you first started using Tableau? Yamazaki: We want to deliver more effective services to clients by pursuing integrated analysis including mass communication. It’s not possible to take action on things that can’t be seen, so they should be made visible. Tableau: How has Tableau helped you communicate with different types of clients? Yamazaki: When it comes to places that hold a lot of data, traditional companies such as those in the manufacturing industry accumulate a vast amount of undisclosed data. While we wanted to take advantage of this, we were under pressure to look into the means to do so, the means to actually do so. Using Tableau for this, there have been many cases where we can aggregate data on the system and visualize and use it there and then. Tableau: What tools do you use to aggregate the data? Yamazaki: For example, by using a number of services such as Amazon Redshift and cloud services such as Treasure Data, it is possible to use mechanisms that can quickly and stably aggregate and process even a great amount of data, and run these without paying the initial costs. After becoming able to process large amounts of data, Tableau can be used to see it. Tableau: How have these improvements made an impact at Dentsu? Yamazaki: We were able to focus on thinking about the data. By being able to focus on it, the work that previously took several days could be shrunk to several hours by turning it into one process. We became able to produce higher-quality reports after repeating this process many times. Tableau: Several days to several hours—that’s great! How will Tableau continue to impact the company? Yamazaki: And I think the level of creative expressiveness is unique to Tableau. I think that we’ll think of data creatively from here on, not just from a marketing standpoint. We really became aware that Tableau can express the importance of what is happening now creatively, in infographics. This was the first chance we had to use it. While this improved the client satisfaction, more importantly, by using Tableau, we could deliver to clients in Tableau format by distributing Tableau Reader. It is great that clients can use can use interactive tools and have such flexibility, and using new tools and technology leads to new relationships of trust.