隨選網路研討會

AI-driven analytics to move from insight to action

Service agents play a critical role in your organization. They’re on the front lines engaging with your customers every day, turning frowns upside down to keep satisfaction high. Why not equip them with the insights they need to make the most of every customer interaction? Watch this on-demand webinar as our speakers discuss how Tableau CRM can help your service organization to:

  • Boost agent productivity: combine disparate service data and embed insights directly within Service Cloud records to reduce swivel chair and customer hold times
  • Reduce customer churn: use Einstein to predict likelihood of customer churn and then proactively engage at risk customers
  • Grow revenue via up-sell and cross-sell: turn your service center into a meaningful source of revenue by empowering agents to make the right offer at the right time with prescriptive recommendations

About the speakers

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Ava Kavelle

Product Marketing Manager, Tableau
Brittany Thornton headshot

Brittany Thornton

Senior Solutions Engineer, Salesforce
Jordan Patterson headshot

Jordan Patterson

AI Analytics Specialist, Salesforce
Sam Ennis headshot

Sam Ennis

Lead Tableau CRM Solution Engineer, Salesforce

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