Watch this webinar to learn how financial services can empower contact centre teams with data and AI-driven analytics to maximise the customer experience and grow revenue.
Contact centre teams need a complete view of the customer to provide remarkable service. But faced with legacy technology systems, siloed data sets, and operational weaknesses, many financial services are experiencing decreasing CSAT and NPS scores, plus higher customer and agent churn.
In this webinar, you'll learn how to overcome contact centre challenges by adopting a data-driven strategy. You'll see how AI-driven analytics helps you get a 360 view of your customer data, forecast call centre volume, and understand narrative insights—helping you better serve your customers.
Watch now to learn:
- Reimagine contact centre operations via a data-driven strategy
- Maximise customer experience using data and AI-driven analytics
- Empower analysts, agents, and executives with key KPIs
- Get a 360 view of customer data and forecast call centre volume
About the speakers