Real Time Analytics for Optimized Patient Engagement: Digital Front Door Part 2

Healthcare organizations are experiencing accelerated growth in the frequency and complexity of consumer digital interactions and looking to data and analytics solutions to ensure an optimal experience for consumers and internal users. Recent research shows nearly 90% of consumers would find it useful if providers posted pricing information on their websites while 65% are seeking real time benefits data alongside their online provider bills and almost 88% of tele-health users indicate a desire to continue virtualized non-urgent encounters post-pandemic. Additionally, recent federal regulations are adding to the mounting pressures.

Healthcare leaders, many times faced with the realities of limited time and resources, can gain tremendous value by arming their teams and consumers with actionable insights through robust and timely analytics. Join Tableau’s Healthcare Director, Jeremy Racine and Prominence Advisors Austin Montgomery, VP of Services, for part 2 of our “digital front door series” as we outline how healthcare organizations are supporting digital interaction efforts for those “at the front door” by leveraging real-time data and employing advanced analytics/AI to:

  • Improve outcomes and experience by better triaging patients from any “digital entry way” into your system
  • Gain operational efficiencies in real-time scheduling and registration
  • Assess utilization and performance of online or app-based educational initiatives to ensure ideal alignment and identify areas of opportunity for new/updated educational policy/programs.

While these are just a sampling of some of the benefits and capabilities we will demonstrate during this session we will also demonstrate how our health intelligence platform can support these and nearly any digital interaction initiative in your organization.

You do not need to watch Part 1 to gain value from this session. We hope you will be able to join us!

Learn more: View the Presentation Slides


About the speakers


Austin Montgomery

VP of Services, Prominence Advisors

Austin Montgomery is the VP of Services at Prominence Advisors where he is responsible for overseeing the success of all of Prominence’s analytics and data governance engagements to customers. Austin was a team lead at Epic where he worked as a success owner and reporting lead and application success owner. At Prominence, Austin has worked with dozens of customers to improve their data literacy, establish their data governance practices, optimize their EMRs, and implement advanced analytics solutions. Austin holds a Bachelor of Arts from Lawrence University of Appleton, WI.


Jeremy Racine

Director of Healthcare, Salesforce - Tableau

As Director of Healthcare at Tableau Jeremy helps lead healthcare data/analytic go to market efforts, ensuring strategic initiatives and support align with healthcare market needs and the quadruple aim of health. He possesses a very unique blend of technical and business skills spread across the entire healthcare eco-system including government and commercial healthcare agencies, systems and insurers across the globe. He knows well the complex interdependencies between public policy, providers, payers and patients and identifies and supports opportunities where innovative data/analytics/BI solutions can improve healthcare operations, access and outcomes, better manage costs, and ensure optimal experience for service providers and patients.

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