Make sure your enablement platform is useful to employees across the entire organization. Here are a few tips based on what we’ve learned.
Keep it simple and open: Some of the most valuable sources of information are crowdsourced (think Wikipedia). Encourage others to contribute knowledge, and make it easy for them to do so.
Start early: Roll out and iterate. Don't feel like you need to get all the resources into your platform before you share it with others. The platform is a living framework. The more people use it, the more it will grow organically.
Enable Q&A: Make sure there is a place for users to ask questions. Instead of having just one person or one distribution list field questions, open up the conversation to the community. That way, your users can leverage the collective brainpower of your entire organization.
Include useful content: Empower your users with resources. Here are a few items we found helpful:
- Getting started guides
- Calendar of training events
- Data dictionaries
- Link to Tableau Server/Tableau Online
- Q&A forum
Share proudly: Announce your new platform in an email, and talk about it all the time! You really can't be too loud. It can take a while to cut through the sea of announcements and information, especially in a large organization. So don’t be shy. Trust me, your users will want to know about this resource.
Before we had an enablement platform, many of our users didn’t know where to turn with questions. Now, everyone has a place to go. Our enablement platform helps new users evolve into tomorrow’s Tableau champions, and in doing so, helps grow our culture of self-service analytics.