Understanding, sharing and, ultimately, improving performance measures is always the focus for Swedish.
This ongoing effort has become an even higher priority as healthcare moves away from traditional “fee-for-service” models and transitions aggressively to value-based reimbursement models. Under these new models, organizations will face reduced payments if they miss targets for factors such as readmission rates, patient satisfaction and other performance measures.
Swedish tracks and communicates an array of performance metrics , but it needed to find a way to do so more effectively and less expensively—and to tie those efforts to driving organization-wide performance improvement.
For example, historically Swedish tracked readmission rates, but the work was time consuming and resource-intensive, leading to substantial lag times between patient care and reporting.
“Different groups in the organization were using spreadsheets to gather and organize readmissions data, and it was very time consuming for analysts and managers. Collecting all the data and trying to get good reports took time away from more valuable tasks. Everyone from the CEO to the managers thought there was a better way to solve this problem,” says David Delafield, CFO of Swedish Medical Group, a division of the Swedish organization.
While Swedish sends patient experience surveys to more than 15 percent of its patients each year, the organization lacked a simple, centralized way to share the results with internal staff and physicians.
“We would get tens of thousands of survey responses,” Delafield says. “We shared the results, but it was very inconsistent. Everyone was looking at different things, and some didn’t look at the results at all.” As a result, it was difficult for Swedish providers and administrators to consistently move in the same direction on patient experience metrics.
In addition to preparing for value-based reimbursement, Swedish wanted to improve other areas like operating room efficiency, physician engagement and financial performance.