Turning raw data into actionable insights to improve client experiences and employee wellbeing
Two years prior to Amstelring using Tableau, data analytics systems were outsourced and heavily manual which meant that large amounts of data insights were overlooked and not being leveraged. Client safety alerts, like room motion sensors and client pendant alarms would go off regularly, but without the means to analyse this data, clients and staff were becoming overwhelmed.
“Each alarm indicated that a client needed immediate attention when in fact they didn’t. Therefore they would then rush to the attention of the client and enter their room which would cause disruption and confusion,” says Milou. “We didn’t have the means to understand the data on why these alarms were happening so regularly which was impacting client and employee experience due to unneeded disruption.”
It immediately became clear that a comprehensive data analytics platform was needed to centralise data from various silos across the organisation and create a single source of truth, for example to identify patterns of behaviour from clients triggering alarms and uncover other inefficiencies across the organisation.
“We needed a platform that could help analyse the data and use the data to indicate if clients really required urgent help and attention. Knowing this would help to improve client care and also reduce the workload of our employees” explains Milou. “Our carers have so much work to do and if we made this right it would free up time for a more relaxed way of working”.
Amstelring is using Tableau to train their staff, reprogram their systems and visualise what is happening. By combining data and practical knowledge, they can ensure that clients are provided with alarms that best fit their individual needs. This has also reduced the volume of alarms, as sensors that didn’t serve the right purpose were removed. The total number of notifications has been reduced by 50%.
“Without these unnecessary interruptions, employees can better focus on the client they are attending to, and clients do not feel like the employee is needed elsewhere,” says Milou. “It is a big win for everyone.