Employees finding their own insights creates culture of data-driven decision-making
“As a multinational online service company, Quandoo relies on up-to-date data,” explains Florian Bachmann, Head of BI at Quandoo. “We realized around five years ago that our BI solution, built on open source software, was not going to support us in the future.” The central BI team was inundated with everyday business questions, and bottlenecks were wasting employees’ valuable time and effort that could be better spent elsewhere.
Tableau changed everything. “Simply put, it is the best solution for us,” according to Florian. “Tableau allows us the flexibility we need when it comes to visual analytics, and connects easily to our various data sources. Tableau incorporates sophisticated access and security management, meaning we can maintain certain controls while allowing employees to explore themselves.”
The BI department offers centralized support. By developing employee training sessions, conducting weekly Q&A sessions, and supporting power users in various departments around the business, adoption has accelerated. “Tableau has expanded to virtually all areas of the business,” explains Florian. “For the BI team today, a project is only concluded when it can be interrogated and analysed in Tableau.”
With Tableau a mainstay across Quandoo, the company has achieved real transformation globally. “Our employees can answer the vast majority of their business questions themselves with the help of Tableau. It saves employees a lot of time and effort, and frees capacity in the central departments for strategic projects. Thanks to Tableau, Quandoo has turned into a really data-driven enterprise.”