Democratizing data for every employee
In the past, extraction of data from systems and dashboards for senior management were functions centralised under IT. However, with data becoming more important for decision making, the business wanted a solution that would democratize data and make it accessible to everyone. It chose Tableau because of positive testimonials from other large banks and because it came with a number of features suited to its needs. These included integration with Python and the scalability needed to support thousands of users at once.
Mahindra Finance established a Tableau Centre of Excellence early on and hired a team of business intelligence (BI) experts, including several Tableau admins and testers. They established a private cloud infrastructure and created a data mart with all of the information they needed for dashboards to get started. As a financial services company, Mahindra Finance follows strict guidelines in relation to data handling and privacy, so it also set up a governance framework to prevent unauthorized data access.
The next phase of adoption included training. Mahindra Finance began with training for its BI experts and has subsequently provided training on data-based decision making for a total of 3,000 employees. This includes senior and middle management, branch managers, field executives, and those who work in departments like human resources and marketing.
The CRG team worked in collaboration with the Tableau team to achieve sustainable, scalable Tableau Analytics at Mahindra Finance. They helped adopt the right Data Strategy and create Data Marts and functional Dashboards that helped the management in taking data driven decisions and track business growth.