Single source of truth with customized insights
Affinity Education’s biggest challenge was the lack of a common view across 170 childcare centres nationwide. Business users had limited access to data and were unable to derive their own insights through self-service analytics. Until they implemented Tableau in 2017, business users relied on a very small team of commercial analysts to find answers to their questions from huge Excel files with over a million rows of data.
With the help of their tech partner KeyData, Affinity Education created a centralised operational dashboard called Pulse, which provides a single source of truth across all levels of the business. KeyData maintains the data environment and updates the dashboards and visualisations consumed by 400 users throughout the Affinity Education business.
From the central dashboard, users can also drill down deeper to get tailored insights, with up to 100 analytical workbooks actively in use by different business units. The dashboard also links to Affinity Education’s key applications such as timesheet and attendance tracking, customer relationship management, human resources, customer pipeline and surveys. Instead of having to look through over 50 applications, information from these different sources is now integrated into one consolidated dashboard.
"Everything we need to know about the business is embedded in one single view," explains Thomas.
As a result, childcare centre managers are empowered with actionable insights through Tableau, and they now spend up to 70 percent less time looking for information. "We're reinvesting those time savings back into our centres, our culture, our capabilities and into the children under our care," Thomas says.