AmeriPride uses the Tableau platform on top of HP Vertica and Informatica to put the power of data into the hands of the business. Chief Information Officer, Steven John explains how AmeriPride uses data to enhance employees' judgment and experience while keeping IT focused on the security and governance that an enterprise company needs.
In video 1, Steven shares how AmeriPride “balances freedom and order.” IT manages data standards, definitions, and access—giving employees the freedom to drive their own analyses.
In video 2, Steven describes why he chose Tableau, citing the “clear roadmap for the future”—one that offers the flexibility to evolve with the company.
Tableau: Why is data important to you?
Steven John, Chief Information Officer: You hire leaders for their judgment. And you hire people for their experience. And you just add that enhancing capability of good data and good tools to look and view that data. That makes people make fantastic decisions, and make the right pivots at the right time, and to understand where things are going.
You hope to give them the capability to do their job better, and that frees you up to go and fix some other area that is broken or in need of help. And that's that great balancing order and freedom that we've had with Tableau, is you need to have some controls, especially around definitions and those type of things.
Tableau: How does IT empower the business?
Steven: We've created office hours down in our information team where the business folks can come down. As power users, they can develop their own tools and capabilities within Tableau, but they can come down to work with us to refine it, to maybe learn some new things or new tricks.
But the idea is the businesses are creating it. The businesses are driving it. Tableau is a window, a very sophisticated window but it's a window into their business. And we let them run with that. IT isn't driving that. We are providing a fantastic set of tools, and we are providing any level of help they need.