Turning Data Ability Into Adaptability

As the dust from covid-19 settles and we edge closer to a post-pandemic reality, companies have learnt that flexibility and agility are more than mere buzzwords. Businesses that could readily adapt at the outset of the pandemic quickly proved to be more resilient and have been rewarded with competitive advantages over their rivals. Businesses such as these will also be better equipped to navigate continued changes to working conditions and business trends as the virus ebbs away.

Data, which is important to all businesses regardless of their size, can help companies become more flexible and thus more resilient. But it only becomes a useful asset if harnessed correctly. How can companies use their data to future-proof themselves and stay agile in an era of change?

In this discussion, moderated by Michael Frank, Senior Analyst at The Economist Intelligence Unit, we hear from our executive panel on how data can make organisations more agile, flexible and resilient to future changes.


  • Robert Wickham, Vice-president, Strategy and growth, Tableau
  • Juliana Chua, Regional head, Digital transformation, AMERA, Essilor Group
  • Michael Gillespie, Group chief digital and experience officer, Domino’s Pizza Enterprises
  • Quiron Cunha, Senior strategy director, Zalora
  • Ben Karpin, Director, customer data & marketing strategy, National Basketball Association, Asia


About the speakers


Robert Wickham

Vice President of Strategy & Growth, Tableau Asia Pacific & Japan

Prior to joining Tableau, he held various positions at Salesforce, including Chief of Staff, Asia Pacific and led Salesforce’s Specialized teams for Platform & Emerging Technologies across Asia Pacific – this includes Lightning Platform, Heroku, Einstein Analytics, Quip & CPQ. Robert also directed Salesforce’s regional program for start-ups. He is a highly sought-after public speaker and media contributor and has appeared on Sky News, Bloomberg Radio Hong Kong, Boss Magazine, and The Australian Institute for Company Directors. Robert was also a member of the Victorian Government Innovation Expert Panel.

Robert holds a Bachelor and Master’s Degree in Aeronautical Engineering from The Massachusetts Institute of Technology (MIT) and a MBA from the Harvard Business School. He was a member of the MIT Board of Trustees from 1996-2001 and the MIT Alumni Board from 2002-2004, and a recipient of the MIT Bronze Beaver for distinguished alumni service.

Juliana Chua

Juliana Chua

Regional head, digital transformation, AMERA Essilor Group

Juliana Chua is regional director and head of digital transformation at Essilor, a world leader in visual health with a market capitalization of €57 billion. At Essilor, Juliana leads the digital transformation for Asia, Middle East, Russia and South Africa. The company is named by Forbes as one of the world’s 100 “Most Innovative Companies” and sits among the top 100 publicly traded companies as having the highest innovation potential.

Juliana has a background in innovation and entrepreneurship from Stanford US, international business management from INSEAD, IP Law from NUS, and computer science from Loughborough UK. With 18 years of industry experience, Juliana has acquired diverse and international work experience across 3 start-ups, 4 multinational corporations and 2 government bodies. Her notable achievements include World CIO200 by Global CIO Forum, Top 25 ASEAN CIO50 by IDG, Digital Leader of the Year by Women in IT (Asia), Analytics100 by MachineCon, Gold in Fitness Tracking by Edison Awards (US), Product Innovation Award by Frost & Sullivan.

Juliana is an inventor of six patents/applications and designs for innovation in medical technologies. Her work in digital and innovation has also been covered by the Financial Times, Wall Street, Forbes and Fortune throughout the years.


Michael Gillespie

Group chief digital and experience officer, Domino’s Pizza Enterprises

Michael Gillespie is the group chief digital and experience officer for Domino’s Pizza Enterprises (DPE), overseeing the digital, information technology, strategy and insights, and operation technology innovation teams across DPE’s nine markets. With more than 20 years’ experience in online marketing, digital, IT and data strategy, and in applying machine learning to commerce, he uses a forward-thinking approach and extensive knowledge of the online space to build sales momentum.

During almost a decade with Domino’s, he has helped the business transform into one of Australia’s most sophisticated online and digital retailers, with several advanced online ordering platforms and initiatives. He works closely with influential global companies to develop best practices.

Mr Gillespie has achieved a number of digital world firsts, including managing the launch of Domino’s iPhone app in 2009, which reached the number one position in the App Store; Domino’s first delivery by drone in 2016; the introduction of the augmented-reality New Pizza Chef app feature in 2018; the creation of the DOM Pizza Checker quality-control system in 2019; a predictive ordering solution that gives stores a glimpse into the future by predicting what pizzas will be ordered next, powered by Amazon Web Services; and most recently the 2020 launch of Domino’s global zero-contact delivery method in response to covid-19.

He holds a bachelor’s degree in marketing from Griffith University, and undertook a design thinking course at Stanford d.school to help Domino’s unlock new ideas

Quiron Cunha

Quiron Cunha

Senior strategy director, Zalora

With over a decade of experience in strategy and innovation, Quiron Cunha has helped companies around the world on their digital transformation journey. He started his career in consulting, working with public and private companies in Brazil, and later moved on to hold leadership positions at Mondial, Brazil’s top electronics company.

He joined South American online fashion and lifestyle destination Dafiti in 2016, leading the group’s strategic projects including improving the company’s structure, processes and business mapping.

Mr Cunha became part of Zalora in 2019 as the group’s senior strategy director, overseeing

Zalora’s data innovation lab; its data platform, Trender; the strategy office and the corporate communications department.

He holds a bachelor’s degree in economics from the Federal University of Viçosa in Brazil and an MBA from the IESE Business School.

Ben Karpin

Ben Karpin

Director, customer data & marketing strategy, National Basketball Association (NBA), Asia

Ben Karpin is the director of customer data strategy at NBA Asia. In his current role, Ben and his team are responsible for growing fan data, developing fan insights and conducting CRM marketing across the APAC region.

Prior to the NBA, Ben worked for over 10 years in leadership roles across Australia and Hong Kong in the telecommunications (Optus), analytics (MRM) and IT (IBM) industries. During this period, Ben developed an expert knowledge of the entire marketing ecosystem as a result of roles in customer, digital, product and marketing communications. Ben is passionate about using data to encourage strategic discourse and build a culture of continual improvement.

Michael Frank

Michael Frank

Senior analyst, The Economist Intelligence Unit

Michael Frank is a senior analyst with The Economist Intelligence Unit based in Hong Kong, working with Asia-based clients in support of their public policy–related strategic initiatives. Mr Frank designs and manages both internal and public research programmes for clients in need of policy advocacy, thought leadership, strategy and analysis. His research focuses on technology and public policy, including themes such as the economic impact of emergent technologies; international best practices and influence in internet governance; and the intersection of geopolitics and technology.

He holds a master’s degree in public policy from the University of Chicago, where he served as editor-in-chief of the Chicago Policy Review, and a BA in international relations and economics from Colgate University.

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