Conduent, formerly known as Xerox Services, started with a few Tableau Desktop licenses. As more people saw the value in their data, the IT team scaled Tableau Server across the company. Today, the company uses Tableau in several departments including human resources, sales, and finance. In the first video, James Baker, Commercial Operations at Conduent, shares insights on his operation’s successful partnership with IT. In the second video, James describes the slow business processes his analysts faced before Tableau. Every department was doing something different, leading to delays of “days, if not weeks.” Today, senior leadership has instant access to data, which James calls “a complete sea change.”
Tableau: Why did you initially look into Tableau? James Baker, Commercial Operations, Conduent: We had senior sponsorship saying that we really needed to do something different and approached it. We had a fantastic tool that we'd chosen in Tableau. So we changed our approach a couple of months into the deployment. And we got much more interactive and we kind of went back to the basics of what Tableau is about, which is making people really interact with their data at that business level. Tableau: What was your team’s reaction to Tableau? James: Suddenly, you'd see these people's eyes light up because what we were doing was suddenly more meaningful for them. It wasn't just rolling out a new bit of technology. Suddenly they could see how this was going to help them do something that they'd not been able to do very quickly before. So that was a real sea change for us.