온디맨드 웨비나

Uncovering The Power Of Analytics In Your Call Centers

Today’s energy sector — from oil and gas to utilities and renewables — is rapidly transforming. Evolving business models have resulted in a hyper-focus on stakeholders across the value chain. To get ahead, utility companies need to meet the needs of suppliers, customers, communities, and employees with an agile, end-to-end platform that enables rapid innovation across your entire business.

Join us as we walk through various examples of how call center analytics has helped surface insights, close cases faster, prioritize users’ days, and overall drive efficiency for customers in the Energy and Utilities space.

Topics covered:

  • Common pain points + customer solutions
  • “Out of the box” offerings
  • Custom-built customer success stories

Help your managers and agents make more informed decisions with Service Cloud Analytics. Gain visibility with prebuilt dashboards, and see case volumes, worker activity, data visualizations, and more.

발표자 소개

Jonathan Smith

Jonathan Smith

Lead Solutions Engineer, TCRM Specialist

* Working in the Salesforce ecosystem since 2013
* Salesforce Architect for various consulting companies implementing Salesforce 2013 - 2017
* Einstein Analytics Architect for consulting companies implementing EA (now TableauCRM) 2017 - 2019
* Lead Solution Engineer for Salesforce specializing in TableauCRM 2019-Present
* Managed numerous customer and internal training and enablement sessions around Tableau CRM throughout the past 4 years

거의 완료되었습니다.

양식을 작성하는 데 15초밖에 걸리지 않습니다. 이미 등록된 사용자라면, 로그인하십시오.

동영상 다운로드 링크

MP4

마우스 오른쪽 버튼을 클릭하여 파일 저장