Transforming Service Delivery in Public Health

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The pandemic has propelled Health and Human Services (HHS) agencies into the digital age along with an increased demand for citizen services. Now more data than ever before is collected by and on behalf of individuals. Yet, harnessing that data to drive better service delivery can difficult due to varying access levels, disparate sources, and limited resources. 

For Wisconsin's Department of Health Services, access to accessible, quality data is key to improving program quality, achieving cost efficiencies, and delivering public health data to citizens. Join us for a fireside chat to hear how their team has evolved their data strategy to where it is today, the factors that drove their modernization efforts, and advice to others on how best to get started.

Attendees will also learn how analytics can:

  • Reduce data silos to improve collaboration and effectiveness
  • Empower the workforce through data literacy and self-service tools to better manage risk and increased demand
  • Improve communication and trust with the public through transparent, concise data

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Olivia Butler

Data Management Liaison at State of Wisconsin, Department of Health Services (DHS)

Olivia Butler is the Data Management Liaison for the Department of Health Services, and also serves as the Tableau site administrator at DHS. Olivia received her Masters from the La Follette School of Public Affairs prior to starting work for the State of Wisconsin, where she was able to apply her background in policy and econometrics and discover her love of Tableau. Olivia is a leader for the State of Wisconsin Tableau User Group and serves on the leadership team of the first Women in Technology group at DHS. Olivia enjoys supporting her data community and is always looking for new ways to improve data strategies to support modern analytics.