Self-reliance is built in part on people’s ability to answer their own questions, which is closely related to the concept of self-service analytic, especially in today’s data-driven age.
For many, the idea of self-service business intelligence, where IT opens up a small menu of capabilities for employees, has not yet produced its promised benefits despite having been around for a few years. It is clearly an improvement on the traditional, IT-run report factory, but it is still too limiting to satisfy people’s ever-growing appetite for information.
So far, self-service BI is more like IKEA’s approach to DIY furniture-making. While it allows us to build our own furniture, it’s limited by factory-manufactured building blocks. As a result, we all end up with the same results despite the process being self-service.
This is not enough when it comes to fostering self-reliance, autonomy, and innovation.
An alternative approach is to give curiosity-driven users a new generation of tools, which will enable them to explore their data and answer their own questions on their own schedules.
This new self-reliant world will become the new normal. Unlike assembling pre-build furniture parts, imagine instead 3D-printing a new coffee table that’s one of a kind and will fit perfectly with your style.