Introducing Tableau Services Manager (TSM)

Kitty Chou, Vice President, Product Management at Tableau
Michael Hetrick, Senior Manager, Product Marketing, Tableau

Tableau Services Manager (TSM) is the comprehensive tool for installing and managing Tableau Server. It contains an enhanced user experience with both a command-line interface (CLI) and a web interface for server administrators.

TSM includes a new distributed architecture that addresses key customer pain points such as eliminating the need for a dedicated backup primary machine. It also adds the ability to dynamically add/remove certain server processes without restarting server. Some of TSM's benefits:

  • Tableau Services Manager (TSM) replaces multiple tools from previous versions of Tableau Server
  • Flexibility & Ease of Automation
  • No more primary + worker(s)
  • Hot Topology
  • Faster Upgrades

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About the authors


Kitty Chou

Vice President, Product Management at Tableau

Kitty is the Vice President of Product Management, responsible for delivering new capabilities for Tableau Cloud and Server to help organizations scale out their Tableau deployments. She loves tackling complex problems and solving customer challenges, and uses Tableau everyday in her job. She is a six-year veteran at Tableau, and prior to that worked at Microsoft for nine years building both enterprise and commercial software. She holds a Bachelor’s and Master’s degree in computer science from Harvard University.


Michael Hetrick

Director, Product Marketing, Tableau

Michael Hetrick is a Director, Product Marketing at Tableau. He draws upon his frontline experience as a customer, consultant, and services delivery manager to help customers understand the value of Tableau and how to operate their mission-critical Tableau deployments with modern analytics best practices.