It used to be that the analytics team at UMHS managed its large and archaic billing system. To produce reports, the team either had to do the coding in-house or pay large fees to an outside vendor—and the final output was often late or incorrect.
“We had to fight our way through all kinds of vendor interactions in order to have the right to pay huge sums of money for report alterations, and it wasn’t a cost-effective way of reporting,” says Jonathan Greenberg, director of the UMHS Fast Analytics team.
Even when the reports were correct and on time, they were static; people couldn’t easily dive deeper and ask follow-up questions.
People wanted a better way. And after reviewing more than a dozen solutions, UMHS chose Tableau to help everyone, not just the experts, see and understand their data. UMHS also formed the Fast Analytics team to assist more than 30 groups with their dashboards.
With Tableau and a dedicated analytics team, UMHS changed the way people interact with data. In place of static reports, people could look to automated, interactive dashboards for up-to-the-second, actionable insights. They could also ask their own questions of the data.
“It’s about giving people a simple and intuitive way to drill down into the data,” says Jonathan.