Wheaton Industries has provided medical equipment to scientists for more than a hundred years. But time-sensitive decisions were delayed by out-of-date analytical tools based on pivot tables and Excel sheets, with no visualization capabilities. In this video, Chris Gildea, VP of Sales, North America talks about how now, with Tableau Online, he can consult his dashboards in meetings, and find answers to business questions within 30 seconds. This has inspired a new interest in gathering quality data from distribution channels, customers, supply chain, and finance. Today, the sales teams access Tableau Online dashboards on mobile devices, where they can answer sales and product questions and identify trends. As more departments adopt Tableau Online, Chris is confident that “everybody's going to be using it one day, we plan on that for sure.”
Tableau: How has Tableau Online changed your daily work at Wheaton? Chris Gildea, VP of Sales, North America: This is the first time in my career over the past two years, where I can snap my fingers on a dashboard and determine what it is I need to know within 30 seconds. In the past, I'd have to go to the literature, I'd have to research it for a week. I'd have to say something out loud as an opinion in a meeting and then go find the data to prove it. Now, with Tableau, I can find that information before I even leave the meeting room. So I can make a justifiable business decision before I get out of the chair. And everybody in the entire board organization will say, "Let's go with that." Because you have the data to prove it. I didn't have to go research it. And it increases the speed at which we can do business. Tableau: How does your scientific background contribute to your work with Tableau? Chris: As scientists, we want to find the result that is the most truthful result that we can tease out of the experiment. On the business side, it's the same thing. So we put our life science world together with our business world and we can answer questions for our customers and for ourselves using the Tableau environment. Tableau: How did you do data analysis before Tableau? Chris: When I started at Wheaton, we were using spreadsheets for the most part. A lot of very large pivot tables. And data was not a culture at Wheaton. We had a lot of opportunity to look at the data that we were collecting from our distribution channels as well as from our customers, and even some of our supply chain metrics and financial metrics and said, "How do we take all of this and put it in one little, compact bucket that we can look at from a senior executive standpoint as well as a field sales associate or marketing?" And when we decided to move forward with Tableau, which is something that our sales and commercial organization decided to do, it was like a breath of fresh air. We could see our data, we could visualize things happening on maps and find trends in our data as well.