Silvia knows exactly how the business transformation process works. For 20 years she held both consultative and business roles in the technology industry. She is also familiar with the B2C and B2B markets. She has experience in retail, contact centers, digital channels, e-commerce, and Marketplace. She is an expert in customer experience, loyalty, and retention. She has worked at the executive level (C-Suite) for more than 10 years and has an outstanding knowledge of the dynamics of the Latin American market, business culture and competitive influences. Silvia also has a lot of experience and know-how about the expansion of new markets, business development, product placing, organizational development, and strategic thinking. This has allowed her to achieve a steady increase in sales. She is a dynamic sales executive leader who brings excellent results and generates profits for the company. Her tasks include goal setting, market research, operations, forecasting, reporting, training, and motivation. She is an expert in negotiation, innovation, customer experience, business development management, and managing corporate relations with business partners at C level, CRM, SAP, Oracle.
