Previously Michigan Medicine’s analytics team managed a large, “archaic” billing system. To produce reports, they either had to do the coding themselves or pay large fees to an outside vendor, and the final output was often late or incorrect.
“To get a report out that we needed, we either had to code it ourselves in an obscure language, or we had to pay the vendor to do it for us. It was very costly,” explains Jonathan Greenberg, Director of Fast Analytics.
“Half the time, even when we paid the vendor, we would find out later that delays and other problems with their internal processes would keep us waiting far past the estimate, the cost would always be higher, and it wasn't an efficient way to run the reporting section of our group.”
As Michigan Medicine shifted its billing system to Epic, the organization realized the need for a faster, scalable analytics platform.
“We knew we needed something quick. We knew we needed something efficient, and we knew we needed to have a product ready once Epic rolled out and folks were starting to look for their data again.”
To counter these challenges, Michigan Medicine implemented Tableau and the Fast Analytics team was born, tasked with assisting over 30 groups with their dashboards.
Jonathan explains how “there are at least four projects that [the Fast Analytics team] completed that have saved over 5,000 hours in the last fiscal year,” with help from Tableau.