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ConEd of New York provides electric services to approximately 3.3 million customers and gas service to approximately 1.1 million customers in New York City and Westchester County.
Using Tableau to explore their data, and not just report it, ConEd discovered performance in key areas was significantly below goal. With traditional reporting, they thought they were reaching their target dates 80% of the time, but discovered using data visualization that they were only at 53%. Today, ConEd is visualizing data across their organization and using Tableau to do it.
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