Tableau unifies data for a single, dynamic source of truth
In the past, SC Asset had a BI tool in place to support some business units. However, the rest of the firm relied largely on the IT team to create the reports needed to support activities such as inventory management. On average, these reports would take several weeks to produce, making it difficult for employees to get an up-to-date view of what was happening within the business. In addition, the firm’s data was siloed across legacy systems. This made it almost impossible to get a single view of customers and their journey and make fact-based decisions. Data management, security, and governance were managed separately as projects.
Seeking to leverage more value from its data, the firm decided to trial Tableau. The primary purpose of the trial was to ensure Tableau matched the needs of employees and could be easily adopted.
“What we learned through our trial is that Tableau encourages non-technical users through features like drag-and-drop reports. Tableau also has a large user community that we can leverage to find out about new use cases,” said Charoenpanichsiri.
Still, there was a learning curve for employees who had come to rely on IT for reporting. Training was therefore an important part of the implementation process and was supported by an internal engagement campaign which promoted data as a valuable asset.
SC Asset partnered with Bara Advanced Infotech Co., Ltd on the Data Warehouse and Data Analytics project which involved connecting Tableau to core systems such as supply chain systems, sales and marketing systems, and SC Asset’s internal Bann Ru Jai mobile application. Tableau was also used to set the standard for data management, security, governance, and accessibility across business units.