活動

Enhancing Customer Service in the Era of Data

很抱歉,此活動已經結束。

*Please note that this webinar will be conducted in Thai.

Digital transformation is a journey, not a destination.

It requires a change in mindsets — from product-centric to customer-centric — and how teams work and embrace technology, together with the right data at the right time. This allows an organization to operate with the necessary speed and nimbleness to innovate rapidly and continuously in order to improve customer service processes, ultimately leading to better business outcomes.

The world’s #1 CRM and #1 analytics platform come together to supercharge customers’ digital transformation in customer service.

Data, which is important to all businesses regardless of their size, can help companies become more flexible and thus more resilient. But it only becomes a useful asset if harnessed correctly. How can companies use their data to future-proof themselves and stay agile in an era of change?

Join Salesforce and Tableau on 28 Sep 2021 for an extensive look at getting started with Salesforce Analytics, and learn how data and customer service teams can come together to enhance the outcome of customer satisfaction, which leads to loyalty retention.

What will be covered?

  • How Salesforce empowers your customer service agents with the best in class tool
  • A look into Salesforce and Tableau through product demos
  • How we help you make better decisions faster with a flexible, scalable analytics platform

 

 

 

講者簡介

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Pongsakorn Lertkiatmongkol

Solution Engineer

Pongsakorn is a Solution Engineer at Salesforce, looking after the Commercial Business Team. Prior to joining Salesforce, he used to work in the financial industry. Now, he challenges himself each day by taking care of all industries in the commercial business.

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Sukanya Kemapirak

Commercial Territory Manager

Sukanya is a Commercial Sales Manager at Tableau with many years of experience in various IT industries in Singapore. She is obsessed with customers success and believes in “People to the Power of Data”. By arming them with data, unlocking their curiosity and creativity and rekindling their data passion.

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Mint Papatsara

Associate Solution Engineer

Mint is an Associate Solution Engineer at Tableau. She moved from her home country to be based in Singapore with a quest to help people to see the light beyond cross-tab. Fast forward to today, she had helped many and it is just the beginning! Aside from her interest in data and cool visualizations, her passion for food and coffee is through the roof.