“Tableau helped us implement our self-service strategy and make it possible for non-IT users to independently explore data and extract insights on their own,” said Kukuh. “They don’t need to know a query language as Tableau makes data exploration as easy as dragging and dropping.”One of the keys to the success in BRI’s data journey is that its data specialists have worked closely with business users to develop solutions that best meet their needs. Currently, BRI runs a program called “Pendekar Data” (Data Warriors) to boost data literacy. This program includes training for the business and is supported by a network of data champions.
As a result of the training, business users are equipped to analyze data on their own using Tableau. One of the connected datasets allows users to analyze the performance of BRI’s Savings Portfolio, including month-on-month growth of each type of savings account. By using this dataset, the business unit can analyze and measure the impact of related marketing campaigns. They can also carry out simulations and projections on their own, rather than demanding support from the data engineering teams.
Currently, there are more than ten datasets connected to Tableau which are used by 18 divisions for self-service analytics. These include the Mass Funding Division and Performance Management Division which actively use Tableau to inform key decisions. The number of dashboards and users also continues to grow. By the end of 2023, BRI plans to have 150 new Data Warriors to drive data initiatives within each business unit.