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Find answers to our most common questions and inquiries
Licensing and Product Use
I need assistance downloading Tableau
We're here to help and have some great resources to help you download our products. Start by checking out our download and installation page. If you are unable to resolve your issue then contact our support team.
Where can I download past versions of Tableau?
We maintain a repository of past versions of Tableau Desktop and Tableau Server on our Alternate Downloads Site. If you can't find the specific version you are looking for then drop us a note at firstname.lastname@example.org.
I need product support
We're always here to help you get the most out of Tableau. Get help quickly by submitting a support request. Our product experts are waiting for you!
Do I qualify for an academic license?
Students and Instructors at accredited academic institutions are eligible for free licenses of Tableau Desktop. How cool is that? Visit our Academic Pages to learn more and request a license.
Already own an academic license? If you have a question or issue with your academic license then feel free to reach out to our Academic team at email@example.com.
I want to purchase Tableau
Our sales team is standing by to guide your purchase and address any questions. Contact a salesperson now via our online form and we'll reach out to you shortly.
Are you ready to buy immediately? Purchase Tableau Desktop from our online store and get started with your fully supported license in a few minutes.
How do I contact a local sales office?
We're a global company with dozens of locations worldwide. Get in touch with a sales office near you.
Where can I report broken links, typos, and generally wackadoodle stuff?
Let's face it, sometimes things happen. If you found a broken link, stale content, or a typo we'd love to hear from you. Please choose one of the aliases below based on the section of the website you encountered the issue on. If you are not sure then please drop us a note at firstname.lastname@example.org.
Trouble logging into the site?
The best place to start is to reset your tableau.com account password. If that doesn’t resolve the issue then please submit a help request and we'll get back to you as soon as possible.
Access to a page was denied
If you were denied access to a specific page please check to make sure you are logged in using your Tableau ID. Access the Sign-In portal from the website's header. On rare occasions you may hold insufficient permissions to access a given page. It's also possible that the page was referenced by mistake in promotional materials. If you believe this is the case then please drop us a note at email@example.com.
Videos appear broken/My screen is black/I received an error message
Brightcove, our video hosting provider, may be blocked within your network. You'll likely need to contact your IT department and review if your organization's network is preventing video playback from Brightcove.
As a last resort, you can always download the videos from each video detail page. Find the link labeled MP4 to download and watch.
The most common error messages that you may receive while trying to access On-Demand Training Videos are the following:
- 200, Stream not found
- The video connection was lost, please confirm you are connected to the internet. Error Code: MEDIA_ERR_NETWORK
Form Submission Problems
The form isn’t working as I expected
Our forms are designed to work globally, but validation can occasionally get in the way. Try re-entering your "Location" to reset the fields that depend on it (state and zip). If one or more fields don’t apply to you, feel free to enter “n/a” or “none”.
If you get stuck please email us at firstname.lastname@example.org.
The form keeps appearing
Our website uses browser cookies to retain your information after you use the form. Please try the following:
- Try clearing your browser cookies for the
www.tableau.comdomain. Depending on your browser, follow the instructions below to selectively clear cookies, or just clear them all.
- Alternatively, you may need to enable cookies in your browser to ensure the form functions properly.
Access detailed instructions on how to manage cookies for Chrome, Internet Explorer, Microsoft Edge, and Firefox at the links provided. You can always contact us via email at email@example.com.
My Question hasn’t been addressed
Not to worry! While most issues are covered by one or more of the options presented, you can always submit a General Inquiry on our Contact Us page.