Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Problem-id Produkt Beskrivning Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Öppna
1273142
Tableau Desktop

An unknown license line item appeared in Manage Product Keys for Tableau Desktop which showed the license expiration date as "30-Dec-1899".

Öppna
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Öppna
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Öppna
1257638
1276556
Tableau Online

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Öppna
1210415
Tableau Online

An intermittent error could occur refreshing an Amazon Redshift extract with the notification email stating, "Tableau Protocol Server process might be terminated, possibly due to system resource constrains or another external source."

Öppna
1304066
Tableau Online, Tableau Server

Data Source details page will not load for users who have access to the data source but not to the project containing the data source.

Öppna
1301737
Tableau Online

It was not possible to reset verification methods in Tableau Online from the users TableauID profile (on Tableau.com).

Öppna
1284608
Tableau Online

A custom view would sometimes not reflect the dynamic parameter in a subscription email.

Öppna
1122989
Tableau Server

An intermittent error could occur when accessing a visualization that is connected to a published data source, "No Tableau Server user found. DataServiceFailure."

Öppna
1267619
Tableau Server

Tableau Desktop and Tableau Prep were not displaying nested folders as destinations for publishing when permissions to parent project had been denied.

Öppna
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Öppna
1280065
Tableau Server

Starting in 2021.1+ , if SAML is configured, users were not getting the site selection option but redirected to a site.

Öppna
1266464
Tableau Server

After upgrading to Tableau Server 2020.3.1, a large SAS extract refresh could fail with the error, "Exceeded per-process memory threshold." Large memory is consumed when this error occurs. KB: https://kb.tableau.com/articles/Issue/large-sas-file-extract-refresh-failed-and-huge-memory-consumption-observed-after-upgraded-tableau-server-to-2020-3-1.

Öppna
1227119
Tableau Server

When upgrading to version 2020.4 or newer, and the Server install has continually upgraded from 2018.1 or older while maintaining settings, it may not be possible to complete the upgrade. The upgrade failure message is “An error occurred during installation. Error occurred during encryption/decryption. Upgrade is unable to continue." Please see https://kb.tableau.com/articles/issue/error-an-error-occurred-during-installation-error-occurred-during-encryption-decryption-when-upgrading-tableau-server for solution steps.

Öppna
1058802
Tableau Server

The 'embed=y' parameter is not included by default in the URL generated by the "share" button in Tableau Server.

Öppna
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Öppna
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Öppna
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Öppna
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Öppna
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Öppna
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Öppna
1259622
Tableau Server

When using SSPI or Kerberos authentication in Tableau Server 2021.1, a blank screen appeared until the browser was refreshed.

Öppna
1254868
Tableau Desktop

After dragging a field to the view, an error could occur ,"SQLSTATE:53100] Hyper was unable to grow the file partition."

Fixed in:
2021.3
1256485
Tableau Desktop

It was not possible to connect to PrestoSQL after rebranded as Trino.

Fixed in:
2021.3
1183688
Tableau Online, Tableau Server

Published workbooks with a NOW() calculation would sometimes not display the correct "Site Time Zone for Extracts" setting.

Fixed in:
2021.3
1252452
Tableau Online, Tableau Server

The fiscal year start month was reset after publishing to Tableau Online or Tableau Server 2021.1.

Fixed in:
2021.3
1264521
Tableau Online, Tableau Server

A leading space in an Alias, Measure, or Dimension name disappeared after publishing.

Fixed in:
2021.3
1241051
Tableau Online, Tableau Server

Creating and publishing an extract from the Data Source tab in Tableau Desktop, would sometimes not publish the extract as expected.

Fixed in:
2021.3
1283410
Tableau Online, Tableau Server

Site admins were no longer receiving the extract refresh failure bell or email notifications when another user's data sources and workbooks fail to refresh.

Fixed in:
2021.3
1249169
Tableau Online, Tableau Server

When a workbook is published to Tableau Online or Tableau Server 2021.1+, a visualization using a custom number format on an axis would not display correctly.

Fixed in:
2021.3
1247357
Tableau Online, Tableau Server

Text wrap would sometimes not work properly after 2021.1 upgrade.

Fixed in:
2021.3
1270519
Tableau Online, Tableau Server

After publishing a workbook with the locale "English (Ireland)" in Desktop, the axis start date could be incorrect.

Fixed in:
2021.3
1246771
Tableau Online, Tableau Server

When attempting to use text in a custom number format, after the view is published, the text changed to a number.

Fixed in:
2021.3
1252455
Tableau Online, Tableau Server

The date axis label could render incorrectly if there is only a single data point.

Fixed in:
2021.3
1266677
Tableau Online, Tableau Server

When publishing a workbook, the quarter values on an axis could disappear.

Fixed in:
2021.3
1270060
Tableau Online, Tableau Server

Cell background color could be changed to white after publishing.

Fixed in:
2021.3
1272036
Tableau Online, Tableau Server

Date formatting (MMMMM) could be lost in the published view.

Fixed in:
2021.3
1266374
Tableau Online, Tableau Server

When publishing a workbook, the custom number format on an axis may not show correctly when using a percentage symbol.

Fixed in:
2021.3
1254849
Tableau Online, Tableau Server

With the date format is set in the default properties as "HH:MM" then format from a row or column shelf, the axis format is lost when published.

Fixed in:
2021.3
1255667
Tableau Online, Tableau Server

Sites are now cached for performance improvements and any site setting modification could take up to 60 seconds to propagate to all nodes in the Server.

Fixed in:
2021.3
1289964
Tableau Prep

When attempting to use the partition function in version 2021.2.2, the calculation would ignore the function.

Fixed in:
2021.3.1
1249263
Tableau Prep

Increasing the flow complexity could cause the flow performance to degrade starting in version 2021.1.

Fixed in:
2021.3.1
1277172
Tableau Prep

The error, "The flow can't run due to a critical error. System error: null" could sometimes occur when opening a flow.

Fixed in:
2021.3.1
1280925
Tableau Prep

A flow could be published to the wrong project when there are two nested projects with the same name.

Fixed in:
2021.3.1
1125897
Tableau Server

The DOWNLOAD_WORKBOOK historical event has been updated to only be triggered in the actual download use case.

Fixed in:
2021.3
1218376
Tableau Server

In versions 2020.1 and higher, the Run Now setting on the Site Management page for all sites, would not work when there was over 100 sites.

Fixed in:
2021.3
1257556
Tableau Server Management Add-on

Informational banners on the SMTP configuration page of the Tableau Resource Monitoring Tool did not properly update without a page refresh.

Fixed in:
2021.3
1274965
Tableau Server Management Add-on

Sorting on the user column for the Vizqlsessions within the Tableau Resource Monitoring tool defaulted to sorting by descending order rather than ascending.

Fixed in:
2021.3
1282615
Tableau Server Management Add-on

A banner in the Resource Monitoring Tool that informs users about the occurrence of a critical incident in the past 24 hours has had its wording updated to reflect the time frame.

Fixed in:
2021.3
1282634
Tableau Server Management Add-on

Running 'rmtadmin cleanup' on the Tableau Resource Monitoring Tool could remove additional files besides log files.

Fixed in:
2021.3
1258407
Tableau Bridge

The Bridge client would sometimes run into issues when there was a problem connecting to server.

Fixed in:
20212.21.0818.1843
1293201
Tableau Bridge

The Bridge client would sometimes run into issues when trying to refresh the connection with server via the back channel.

Fixed in:
20212.21.0818.1843
1293060
Tableau Bridge

When a remote refresh job was cancelled due to a time out, the Bridge client did not report the error.

Fixed in:
20212.21.0818.1843
1292012
Tableau Bridge

The Bridge client would sometimes get into a temp folder retention issue.

Fixed in:
20212.21.0818.1843
1285826
Tableau Bridge

The Bridge client would sometimes fail to start the worker process.

Fixed in:
20212.21.0818.1843
1269584
Tableau Desktop

When closing Tableau Desktop 2020.3 and connected to a published data source on a Citrix environment, "Tableau has stopped working" would occur.

Fixed in:
2020.3.12
1282915
Tableau Desktop

With the Denodo connector, when using an "OR" condition in a calculated field and dragging the calculated field to Filter card, an error would occur stating "ERROR: Syntax error: Exception parsing query near 'IN'".

Fixed in:
2021.2.2
2021.1.5
2020.4.8
1280473
Tableau Desktop, Tableau Server

A "server response 400 null" error could occur using an OData URL with a date filter after upgrading to 2020.4.2.

Fixed in:
2021.1.5
2020.4.8
2020.2.2
1244916
Tableau Desktop

With Oracle Essbase, a condition filter using the "contains" function would be marked invalid after saving and reopening the workbook.

Fixed in:
2021.1.5
2020.4.8
2020.2.2
1288208
Tableau Desktop

When logging into Tableau Server from Tableau Desktop, the "Select Site" dialog could be blank after switching sites but using the same site originally selected.

Fixed in:
2021.2.2
2021.1.5
1267067
Tableau Desktop

The error, "invalid map key", could occur when setting Extend Date Range and the Most Recent option on the Label Marks card.

Fixed in:
2021.2.2
2021.1.5
1278151
Tableau Server

An install could fail on additional nodes of a cluster during initialization when 'svcmonitor.notification.smtp.port' is blank or a non-integer.

Fixed in:
2021.2.2
2021.1.5
2020.4.8
2020.3.12
2020.2.17
1284322
Tableau Server

With the content security policy enabled, the sign-in button was unavailable for views with OAuth data sources set to prompt the user.

Fixed in:
2021.2.2
2021.1.5
2020.4.8
2020.3.12
2020.2.17
1268523
Tableau Server

When accessing a view within a Story, it would sometimes not be possible to open the underlying data using the View Data option for both Summary and Full.

Fixed in:
2021.2.2
2021.1.5
2020.4.8
2020.3.12
1257707
Tableau Server

A Creator user could receive an error code 60011 when saving a data source in Web edit mode and the "let publishers embed credentials in a data source, flow, or workbook" is disabled.

Fixed in:
2021.2.2
2021.1.5
2020.4.6
2020.3.12
1272804
Tableau Server

A URL Action for "mailto" had incorrect formatting when compared to Tableau Desktop.

Fixed in:
2021.2.2
2021.1.5
2020.4.8
1257490
Tableau Server

A flow could fail to run on Tableau Server after being web edited.

Fixed in:
2021.2.2
2021.1.5
2020.4.8
1275435
Tableau Server

A large extract refresh task could fail with error saying, "An error occurred while communicating with the data source The connection to the data source might have been lost. ExternalProtocol::PipeMessageSource::ReadBytes: Communication with the Tableau Protocol Server process was lost".

Fixed in:
2021.2.2
2021.1.5
2020.4.8
1292698
Tableau Server

A published SAP HANA extract that was multi-node connection could fail to refresh with the error, "Missing password" after upgrading to 2021.1.2.

Fixed in:
2021.2.2
2021.1.5
1270185
Tableau Server

On the Jobs menu, the Job Details popup would open only on the first selection and not on subsequent clicks.

Fixed in:
2021.2.2
2021.1.5
1278865
Tableau Server

A new flag was added to the "tsm topology external-services repository enable' command to allow for configuration of an external repository without SSL.

Fixed in:
2021.2.2
1301583
Tableau Server Management Add-on

In some instances, the http requests on Tableau Server for unrelated events could share identification numbers which caused exceptions in the Tableau Resource Monitoring Tool.

Fixed in:
2021.2.2
1103593
Tableau Mobile

A new Shared with Me channel is available on your Home screen. This channel makes it easy to find shared content without needing to leave the app.

Fixed in:
2021.831.5459