Technical Troubleshooting
I am having technical difficulties, what are some quick solutions I should first try?
Try various browsers. People often find better success using Google Chrome.
Log out, then clear your web browser cache. Navigate back to https://tableau.social27.com/peko/auth and re-login. (Do not just refresh your browser).
Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture.
Be sure you have closed out of other tabs in your browser for best performance.
I am receiving a “could not connect” or other error message. What should I do?
Try various browsers. People often find better success using Google Chrome.
Log out, then clear your web browser cache. Navigate back to https://tableau.social27.com/peko/auth and re-login. (Do not just refresh your browser).
Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture.
Be sure you have closed out of other tabs in your browser for best performance.
I am having trouble signing in. What should I do?
Try various browsers, attendees often find better success using Google Chrome.
Clear your cache, open a new Private/Incognito browser. Then head to https://tableau.social27.com/peko/auth and re-attempt login.
Please disconnect from all VPNs.
If you are still experiencing issues, please try the ‘Forgot Password?’ feature to reset your password.
What are the system requirements to join a Keynote or Breakout Session?
Try various browsers, attendees often find better success using Google Chrome.
Clear your web browser cache, re-login to the event platform by navigating directly to. (Do not just refresh your browser).
Make sure you are not blocking cookies in your browser settings during this event.
Please disconnect from all VPNs.
Be sure you have closed out of other tabs in your browser for best performance.
Experiencing a technical issue with Keynotes or Breakout Sessions? Please try the following:
- Close out of all other tabs in your browser for best performance
- Use a different browser. Other attendees have found the most success using Google Chrome
- Clear your web browser cache and re-login to the event platform by navigating directly to https://tableau.social27.com/peko/auth, do not just refresh browser
- Unblock cookies in your browser settings
- Ensure all other video conferencing apps are closed (ex: Zoom, Google Chat, Go To Meeting, etc)
- Adjust your device audio and video settings (ex: switch microphones, adjust audio volume, etc)
For additional help, contact us at PEKOquestions@tableau.com.
The stream stopped in the platform. How do I continue watching?
Please visit the following page for real-time updates on session access information: https://www.tableau.com/community/events/peko-event-status
Was your technical question not answered?
For further questions, please contact us at PEKOquestions@tableau.com
Keynotes & Breakout Sessions
How do I view the Keynote?
Log in and use the left hand navigation menu to select the 'Sessions' page. Keynotes will be listed at the top with their noted closed captioning (if applicable). Please select "Watch Session" to view.
How do I select a Breakout Session?
Log in and use the left-hand navigation menu to select the 'Sessions' page. Breakouts will be listed after keynotes and are hosted in Google Meet.
Use the Search & Filter feature on the left-hand side to help define if you are looking for a keynote or breakout.
If you're having trouble accessing the breakout session join links, you can find a complete list on Partner Highspot:
What do I do if I submitted a question in a session, but it wasn't answered?
If you were unable to receive an answer to a question you submitted, please send the question to PEKOquestions@tableau.com and reference the session name.
How can I submit feedback?
There are two ways to provide feedback:
1) After each session concludes, there will be pop-up box for you to rate the session. Please note there is only one opportunity to take the survey once the session concludes.
2) We also have an event feedback survey. This will be emailed after the event, or you can find a link to it at the bottom of the Home page.
Will session recordings be available after the event?
Keynote session recordings will be made available to all partners after the live event for on-demand viewing on Partner Highspot.
How do I report something inappropriate in the chat?
All Chat is moderated by Tableau to ensure that it stays aligned with our Code of Conduct. We will delete anything that violates it. If you see anything that you think is inappropriate, please email PEKOQuestions@tableau.com immediately with the details and location of the inappropriate content.
How do I access the session resources post-event?
Please contact us at PEKOquestions@tableau.com
Was your question about Breakout Sessions not answered?
For further questions, please contact us at PEKOquestions@tableau.com
Networking
How can I engage with other attendees?
You will have an opportunity to engage with other attendees during the keynote session through a live chat feature. There are also reactions you can select during the program. In addition, during the Breakout Sessions, you may ask questions and interact with other attendees via the live chat feature as well.
How will my personal information be used?
Upon registering for PEKO, all registrants have agreed to the storing and processing of personal data by Tableau and by Salesforce, as described in the Tableau Privacy Statement and the Salesforce Privacy Statement, respectively.
Someone posted inappropriate content. How do I report this?
If you see anything that you think is inappropriate, email PEKOquestions@tableau.com immediately with the details and location of the inappropriate content.
Was your question about networking not answered?
For further questions, please contact us at PEKOquestions@tableau.com