Technical Account Management

Timely, proactive service when you need it most.

Rest assured, you're in good hands. Tableau Technical Account Management Services provide benefits that reach beyond standard technical support. Our services are designed to resolve and prevent critical issues, speed up the support process, and provide guidance and expert advice to ensure your success with Tableau. We keep your Tableau Server environment up and running, so you can focus on everything else you have going on.

Services we offer

Elite Support Program

OEM Support

Elite Support Program

Tableau Elite Support Program is designed to provide peace of mind for your Tableau Server environment. From installation, to expansion and daily usage, we understand the fast pace of your team and will work with you to resolve any issues as quickly as possible.

This program is for organizations who have one Tableau Server deployment and are looking for the peace of mind that comes from working directly with Tableau. When high uptime is a critical necessity, Elite Support Program is there to help maximize your Tableau investments and minimize risks.

Current Elite customers can access the Tableau Community site here.

What you can expect

Assigned Technical Account Manager

Your go-to liaison who will be your advocate within Tableau Support.

Targeted Response Times

After submitting a support ticket, you'll hear from us in 2 hours or less.

24x7 Mission Critical Support

We'll work nights and weekends to resolve mission critical issues.

Upgrade Assistance

We'll guide you through upgrading Tableau Server to the latest version.

OEM Support

When offering Tableau for your customers, keeping Tableau Server running smoothly is critical to your business. And your support needs are unique. OEM Support takes your unique needs into consideration and offers benefits that keep you and your customers happy.

Current OEM customers can access the Tableau Community site here.

What you can expect

API Care

Got API questions? We have answers.

Case Escalation

Our consultants know how to set your organization up for success.

Server Rapid Start

Our consultants will help get your Server installed, configured and optimized to Tableau best practices.

Assigned Partner Support Engineer

An embedded analytics expert at your finger tips.