Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
946418 Tableau Desktop, Tableau Prep

When installing or upgrading to a Tableau Desktop or Tableau Prep Builder version released after June 1st, 2019 on macOS Catalina, an "Tableau Desktop.pkg” can’t be opened because Apple cannot check it for malicious software." error occurred. This behavior is related to the macOS notarization process.

Open
887190, 820196 Tableau Prep

When changing column order at Clean step in Prep interface, the order is retained in output file, but, when executing the same flow file from Command Line interface, the column order is not retained and revert back to original order in the data source.

Open
887191, 868227 Tableau Prep

After running a flow, the order of the fields in the resulting CSV did not always match what was expected.

Open
923017 Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
936130 Tableau Prep

When attempting to run a flow that contains many inputs the following error occurs: "Failure evaluating to database: ERROR: collation mismatch, use COLLATE statements to resolve."

Open
956900 Tableau Prep

When running a flow of Oracle data that involves a join between two aggregates in Tableau Prep 2019.2.3, it gives the error "Something went wrong and we were unable to process output step: Failure parsing AQL: Oracle database error 972: ORA-00972: identifier is too long..."

Open
1012011 Tableau Prep

When publishing several steps by right clicking "Save Flow As" > "Publish to Server", the publish dialog starts off with the "Saved Steps" tag added to the published flow. However, if the user clicks around in the publish dialog, that tag disappears.

Open
1007106 Tableau Prep

Prep Builder page is blank when trying to load flow editor due to a race condition affecting the scripts that need to be loaded.

Open
1027065 Tableau Prep, Tableau Online

Unable to cancel a running Prep flow in Tableau Online. Flow stuck "in progress" blocking other flows from running.

Open
930904, 1031927 Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1006169 Tableau Prep, Tableau Server

Flow Actions are disabled for flows from an incompatible version.

Fixed in 2019.1.10
990069 Tableau Prep, Tableau Online

If you use "copy link" and enter the link into a browser that is set to use Italian it does not work and generates a 404 error.

Fixed in 2019.3.1, 2019.4
895213 Tableau Prep

When running a flow where a step is using ISNULL and IIF functions that step fails and produces the error "Collation mismatch use collate statements to resolve".

Fixed in 2019.3.2
905487 Tableau Prep

Tableau Prep will fail to output a file after the specific steps of splitting a column and then pivoting those columns from columns to rows. The error "Failure evaluating to database: ERROR: collation mismatch, use COLLATE statements to resolve" is displayed.

Fixed in 2019.3.2
927645 Tableau Prep

Tableau Prep 2019.2, 2018.3, and 2018.1 do not allow assigning the "\" character as column separator in text files. When it is entered into the custom separator box, the box disappears and the Other selection turns to Comma.

Fixed in 2019.3.2
937544 Tableau Prep

If 5 seconds is not enough for million of values to be indexed, the preview pane shows a wrong total count after publishing a new data role .

Fixed in 2019.3.2
952063 Tableau Prep

When trying to edit a calculated field with an IF ELSE calculation, part of the calculation is lost because the calculated field editor overwrites the existing text.

Fixed in 2019.3.2
952259 Tableau Prep

Cannot connect to SAP Hana view with multiple required variables in Prep Builder. Shows error "System error: Unable to run input node: Failure loading Data Source: value".

Fixed in 2019.3.2
953173 Tableau Prep

When adding multiple fields at once to the aggregate "Grouped Fields", the fields are not added or only one field displays as being added.

Fixed in 2019.3.2
984299 Tableau Prep

Prep Builder crashes under AMD Ryzen 9 3900X CPU.

Fixed in 2019.3.2
985800 Tableau Prep

Some pivoted data is missing in GUI, sample limit dropped to 1M instead of the original 3M for Pivots.

Fixed in 2019.3.2
947846 Tableau Prep

Dateparse function returns NULL, when UI is in a non-English language.

Fixed in 2019.3.2
941434 Tableau Prep

Failure evaluating to database error upon running the flow "Failure evaluating to database - No such column xxxx".

Fixed in 2019.3.2
944150 Tableau Prep

System error upon publishing data source to Tableau Server when initializing RemoteSemanticService.

Fixed in 2019.3.2
1011289 Tableau Prep

Multiple nested valuesToColumnsOp generate wrong SQL. Cannot create a second Rows to Columns pivot in a flow with union.

Fixed in 2019.4.1
1013009 Tableau Prep

When running a flow of Oracle data that involves a join between two aggregates in Tableau Prep 2019.2.3, it gives the error "Something went wrong and we were unable to process output step: Failure parsing AQL: Oracle database error 972: ORA-00972: identifier is too long..."

Fixed in 2019.4.1
921755 Tableau Prep

When running Tableau Prep flow using a Postgres connection, an error "Prep failure Error: function regexp_replace (uuid, unknown, unknown, unknown) does not exist; Error while executing the query" is received.

Fixed in 2019.4.1
1013066 Tableau Prep

When running a flow of Oracle data that involves a join between two aggregates in Tableau Prep 2019.2.3, it gives the error "Something went wrong and we were unable to process output step: Failure parsing AQL: Oracle database error 972: ORA-00972: identifier is too long..."

Fixed in 2019.4.1