Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
927680 Tableau Server, Tableau Online

After changing a site URL, the following error occured when using Tableau Desktop to open a workbook that connected to a data source published before the site URL change was made: "Item Not Found (Error Code 12)"

Open
1000737 Tableau Server, Tableau Online

Subscriptions created between 10/23 and 11/05 may not run on Tableau Online and instead the error "NullPointerException" is received.

Open
949575 Tableau Server, Tableau Online

In published views, the tooltip sometimes showed a different value than the mark.

Open
1037335 Tableau Server, Tableau Online

The error "An error occurred. [...] Uncaught SecurityError: Blocked a frame with origin "" from accessing a cross-origin frame." would occur when interacting with an embedded view and attempting to save a custom view.

Open
795031, 712830 Tableau Server, Tableau Online

When publishing a workbook connecting to multiple Google Sheets, the Google Sheets’ authentication screen repeats itself multiple times before the workbook publishes and appearing as if each Google Sheet needs to authenticate individually.

Open
862078 Tableau Server, Tableau Online

When you tried to edit an Snowflake data source that uses OAuth from Tableau Desktop or the Ask Data page, sign in failed and an "Incorrect username or password" error occurred.

Open
952499 Tableau Server, Tableau Online

When you made a filter selection and then selected multiple marks on the view, sometimes incorrect marks were highlighted.

Open
942248, 958266 Tableau Server, Tableau Online

After editing the credentials for a cross-database join, "test connection" and subsequent refreshes failed with an "Invalid username or password" error.

Open
984027 Tableau Server, Tableau Online

A giant "X" appears when viewing custom views in Tableau Server on Internet Explorer 11 and Windows 7.

Open
1022552, 1022748 Tableau Server, Tableau Online

Hourly schedules now being scheduled to run at the top of the hour, rather than every half hour on top of the hour and at the 30 minute inteval.

Open
1050855 Tableau Server, Tableau Online

After enabling the Catalog feature or upgrading Tableau Server, existing prep flows with the lineage File > Published Data source > Flow > Second Published Data Source did not display the second data source or any associated workbooks.

Open
990611 Tableau Online

When Tableau Bridge client is not running, sometimes no email notifications are sent to the data source owner that the next scheduled refresh is going to fail.

Open
864863 Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
853138, 783217 Tableau Online

Published workbooks or data sources connected to MySQL 8 sometimes encountered issues, including extract refresh failure, failure to render the view, data rendering incorrectly and string fields appearing blank.

Open
832825 Tableau Online

Extract refreshes sometimes failed with an "An unknown error related to remote content was detected" error.

Open
830502, 838570 Tableau Online

When publishing or accessing a Tableau Online view that used the TableauServerUser variable, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
927551, 783217 Tableau Online

Blank data displays intermittently when accessing published workbook views using live MySQL connection.

Open
959054, 962483 Tableau Online

Attempting to publish a SAP HANA data source (live connection with SSL) to Tableau Online would fail and the following error would occur:
"Tableau Online can't connect to the data source specified or publish it with a live connection. You might need to add Tableau Online to your data provider's authorized list, using the IP address range appropriate for your site location."

Open
886877 Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
947669 Tableau Online

Connecting to Postgres via Tableau Online was successful, but error "syntax error at or near "ta"" was seen in the PostgreSQL logs.

Open
1054774 Tableau Online

Clicking "Cancel Extract Creation" sometimes failed with "Failed to cancel extract creation job" and extract continued to process.

Open