Health care is increasingly data-driven and careful analysis can uncover ways to improve patient care, patient experience ad overall operations. In these three videos, Waseem Ali, Group Performance & Information Manager for Virgin Care discusses the importance of using data to improve healthcare, the Tableau adoption process (video 2), and his company's experience with Tableau Server (video 3).
Tableau & healthcare data
Tableau: Medicine is driven more and more by technology. How does Tableau help you turn data into intelligence?
Waseem Ali, Group Performance & Information Manager: Using intelligence from data makes a difference to the whole patient life cycle and actually, in turn, helps us improve our services a little bit better.
We have about 230-odd services within Virgin Care. And -- and to kind of lead on the reporting and the analysis and everything that we kind of send on to the NHS after that to kind of centralize that and try and report on it. So I've got a team responsible for all of that. And Tableau is a very, very big part of that.
Tableau: Is Tableau allowing you to do use data in new ways?
Waseem: We're starting to do more operational reports for our individual services. Allowing our managers to help use the data to manage our service better and make improvements so that we can kind of improve the experience for the patient at the end of the day.
The impact that Tableau's had within Virgin Care has been substantial I think in the sense that the visibility of the data that people are getting now is far greater than they've ever done before.
So if there are problematic areas, teams within the organization can actually go in and find out what's going on. So we're kind of -- I think the impact has been that it's encouraging a lot more people to use the data to help improve our services and see where we're doing well as well, because that's just as important.
Tableau: What sort of things are you finding with Tableau?
Waseem: We used our reporting mechanism to highlight an issue. And then the specialist team went away and found the problem and has worked on a solution that they're working on.
Tableau: What was the response when you introduced the software to hospital staff:
Waseem: We're a Virgin company, so we always try and innovate. And so Tableau was one of the big innovations that we kind of invested into in 2012.
I think the initial reaction for our colleagues within Virgin Care when they first see Tableau is usually, "Wow." And it's like, okay, I'm seeing the data in a totally different way.