Before the creation of the dedicated BI team in Lisbon, reporting efficiency was a major issue for some areas of the bank. With Excel as the main tool for analysis, reports would be reactive, time consuming and cumbersome, often arriving too late to be of use for the team that originally requested them.
One example was a quarterly employee survey. Prior to Tableau, the results of these surveys would take weeks to compile and analyze, with the final reports often running to 400 pages in length. The BI team replaced the 400 page reports with a single Tableau dashboard that the BI team can securely share with all relevant parties via Tableau Server. Furthermore, the BI team only needs to create one dashboard for everyone, customizing data access for each team with Tableau Server permissions.
David explains, “Rather than having to make 50 different versions of the same report for different parties within the organisation, we only have to make it once, which is hugely beneficial.”
David’s BI team has also automated many reporting processes across the EMEA Corporate and Institutional Banking division that were previously arduous, manual jobs.
“With Tableau, around 80% of the services we conduct for the organisation now involve automation,” says David. “Not only does this save a great deal of time for those involved in reporting processes, but by automating so many reporting activities, it liberates our team to create new analytics services that can benefit the whole organisation.”