Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Produto Descrição Status
658121 Tableau Desktop

When connecting to Oracle Eloqua on a Mac, dates would sometimes be returned as null.

Open
664788 Tableau Desktop

Using calculated fields involving datetime fields that had been converted to date would, in some cases, result in an error: ColumnTable: Schema/DataTable mismatch

Open
665078 Tableau Desktop

When you edited an axis in a dual axis view, the opposite axis from the one intended would sometimes be modified.

Open
673477 Tableau Desktop

Tableau Desktop would often become slow to respond when you duplicated a calculated field containing special characters in its name, and then used the duplicated field in a filter action.

Open
673483 Tableau Desktop

In some cases, Tableau Desktop would crash when loading a workbook containing a date filter set to filter to latest date and a data source filter.

Open
675088 Tableau Desktop

When you were connected to a cube data source, an internal error would occur when you tried to apply advanced table calculation settings to a view containing a filter action.

Open
677094 Tableau Desktop

An internal error would occur when you tried to edit the alias of an empty bin segment.

Open
677361 Tableau Desktop

When connected to Google BigQuery, an error would occur when you attempted to view the full underlying data if the view contained a level of detail calculation based on a converted date field: Abstract query is not defined

Open
678523 Tableau Desktop

When you were connected to Microsoft Analysis Services, turning on grand totals and then selecting Keep Only on members of a dimension in a hierarchy would result in an error: The ANCESTOR function expects a member expression for the 1 argument. A tuple set expression was used.

Open
686741 Tableau Desktop

After editing an extracted custom SQL data source, the extract would be unexpectedly regenerated twice and white space characters would be injected into the custom SQL statement.

Open
687129 Tableau Desktop

An internal error would occur if you published a data source containing multiple connections, with the Include external files option unchecked, and at least one of the connections was file-based.

Open
687344 Tableau Desktop

In some cases, dashboard layout could be misaligned when opening older, existing workbooks in Tableau Desktop 10.1.8, 10.2.2, 10.3, or higher.

Open
688953 Tableau Desktop

When connecting to a web data connector based data source, if you converted a string field to a whole number and then extracted the data, the number values would be incorrect.

Open
692551 Tableau Desktop

The Dropbox and OneDrive connectors were missing if you activated Tableau Desktop using a trial.

Open
630786 Tableau Desktop, Tableau Server, Tableau Online

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issues for some customers where data is duplicated or omitted. Tableau is actively supporting Google's investigation into this issue. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online is suspect. There is no reliable way to detect when this issue occurs, though an extract may sometimes fail with a Google Analytics returned empty page message. After Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see https://issuetracker.google.com/issues/63320055

Open
629901 Tableau Server

When you previewed a previous revision version of a workbook that contains a live connection to your data source, an unknown server error would occur instead of a prompt for database credentials.

Open
668822 Tableau Server

In views with multiple color legends, tooltip descriptions were sometimes incorrect when you hovered over a color in a legend.

Open
674013 Tableau Server

In some cases, workbook load time would gradually increase with server up time. Restarting Tableau Server would restore the original load time.

Open
681623 Tableau Server

Extract refresh tasks triggered by tabcmd or the REST API would automatically run with a priority of 50, regardless of the task's set priority or the backgrounder.default_run_now_priority setting.

Open
682045 Tableau Server

In workbooks with tooltips set to show on hover, selecting View Data from the tooltip would result in a blank page.

Open
682115 Tableau Server

In some cases, an internal error would occur when you tried to download a view as a crosstab.

Open
684575 Tableau Server

When using trusted authentication, selecting a URL action that opens a second view would unexpectedly prompt for authentication on the second view.

Open
687390 Tableau Server

It was not possible to add an admin user from a secondary domain using the tabcmd initialuser command.

Open
666763 Tableau Server

Removed pgAdmin 3 from Tableau Server.

Open
622600 Tableau Server

In some cases, web authoring in Safari for iOS would fail to load with an error.

Open
634535 Tableau Desktop

In some European locales, double-precision numbers were returned as #ERROR or null.

Fixed in 10.0.13, 10.1.11, 10.2.5, 10.3.3, 9.2.20, 9.3.18
673768 Tableau Desktop

Printing to PDF was noticeably slower in Tableau Desktop 10.0 and higher compared to prior versions.

Fixed in 10.0.13, 10.1.11, 10.2.5, 10.3.3
671236 Tableau Desktop

Query execution errors would occur when you connected to Cloudera Impala using custom SQL with a date parameter.

Fixed in 10.0.13, 10.1.11, 10.2.5, 10.3.3, 9.2.20, 9.3.18
686481 Tableau Desktop

Connections to Excel files saved in Excel version 1707 would fail with an error: Errors occurred while loading the data source

Fixed in 10.0.13, 10.1.11, 10.2.5, 10.3.3
627369 Tableau Desktop

In some cases, connecting to Marketo would not return your full data set.

Fixed in 10.0.13, 10.1.11, 10.2.5, 10.3.3
649008 Tableau Desktop

When you connected to MySQL, case-sensitive table collation was ignored when custom SQL was used. Custom SQL connections to MySQL now default to database collation.

Fixed in 10.1.11, 10.2.5, 10.3.3
671192 Tableau Desktop

When you were connected to Snowflake and cast a string dimension to an integer or float, a Numeric value is not recognized error would occur.

Fixed in 10.1.11, 10.2.5, 10.3.3
643218 Tableau Desktop

SAML authentication from Tableau Desktop to Tableau Server would fail in some environments.

Fixed in 10.1.11, 10.2.5, 10.3.3
652691 Tableau Desktop, Tableau Server

With recent updates to the Amazon Redshift driver, connections could fail with a no pg_hba.conf entry for host error. A workaround was to republish workbooks or data sources with Require SSL checked in the data connection.

Fixed in 10.1.11, 10.2.5, 10.3.3
647710 Tableau Desktop

In some cases, aggregated calculated fields would return no data after an extract was created.

Fixed in 10.2.5, 10.3.3
655498 Tableau Desktop

When you saved a workbook in presentation mode and then re-opened the workbook, the view would not be correctly centered.

Fixed in 10.2.5, 10.3.3
658999 Tableau Desktop

In some cases, resetting the color palette in the Edit Colors dialog would not reset colors in the view.

Fixed in 10.2.5, 10.3.2
659319 Tableau Desktop

When connected to a data source using custom SQL, if you changed the data type of a field and then created an extract or saved the workbook, extra line feed characters would be injected into the custom SQL query.

Fixed in 10.2.5, 10.3.3
664031 Tableau Desktop

In some cases, when you joined multiple tables and performed a pivot, null values would incorrectly appear in Pivot Field Names.

Fixed in 10.2.5, 10.3.3
660780 Tableau Desktop

In certain cases involving parameter-based calculated fields used as filters, incorrect or inefficient SQL queries would be generated when connected to Google BigQuery, Apache Drill, or Amazon Redshift, resulting in error or poor performance.

Fixed in 10.3.3
665085 Tableau Desktop

An internal error would occur when you renamed a sheet and then tried to use the controls on the Pages shelf in the sheet.

Fixed in 10.3.3
677755 Tableau Desktop

When the filmstrip was used to navigate between sheets in a workbook, interactions in sheets would cause Tableau Desktop to gradually consume more memory and eventually crash.

Fixed in 10.3.3
666924 Tableau Desktop, Tableau Server

When source and target sheets were based on different data sources, filter actions failed to trigger sheet navigation when the action was set up to use selected fields.

Fixed in 10.3.3
670276 Tableau Desktop

An internal error would occur, in some cases, when you attempted to sort a calculated field containing conditional statements.

Fixed in 10.3.3
677500 Tableau Desktop

Extracts would unexpectedly refresh when you switched between the Data Source tab and a sheet tab.

Fixed in 10.3.3
627874 Tableau Desktop, Tableau Server

In some cases, when Hebrew text was used in a parameter and the parameter values were displayed in a dashboard, the word Parameter would be displayed instead of the parameter value.

Fixed in 10.2.4, 10.3.2, 10.4
636727 Tableau Desktop

At smaller display resolutions, the publish workbook dialog could be cut off and you would not be able to click the Publish button.

Fixed in 10.2.4, 10.3.2, 10.4
613724 Tableau Desktop

Opening older workbooks containing the MAKEDATETIME() function in calculations could result in an error: Mismatched case result types

Fixed in 10.4
615320 Tableau Desktop, Tableau Server

In workbooks connected to multiple published data sources, it was not possible to correctly reference parameters from secondary data sources in a calculated field due to internal parameter naming collisions.

Fixed in 10.4
616539 Tableau Desktop, Tableau Server

Colors assigned to an ad-hoc calculated field would often fail to persist after saving and re-opening a workbook, publishing to Tableau Server, or sometimes even after refreshing a view.

Fixed in 10.4
622187 Tableau Desktop

Edited size legend titles in bar chart views would revert to the default title when the sheet was printed or exported to PDF.

Fixed in 10.4
628172 Tableau Desktop

Dimension member aliases containing a line break character could not be used to filter the view.

Fixed in 10.4
631074 Tableau Desktop

Added support for DATETIME fields when connected to Google BigQuery.

Fixed in 10.4
631423 Tableau Desktop

When you selected multiple forecast marks from multiple measures and viewed the underlying data, only values from one measure would be displayed in the summary tab.

Fixed in 10.4
632304 Tableau Desktop

Updated some postcodes in the Netherlands (9939, 9629, 1114, 1115).

Fixed in 10.4
634746 Tableau Desktop

Totals for a calculated field containing a sub-expression that matches the formula for another calculated field could incorrectly inherit Total Using settings.

Fixed in 10.4
636185 Tableau Desktop

When connected to a large Excel file, and viewing Data Interpreter results, an error could sometimes occur: We found a problem with some content

Fixed in 10.4
639047 Tableau Desktop

When you connected to SAP HANA attribute views, technical column names would be displayed instead of friendly column labels.

Fixed in 10.4
639769 Tableau Desktop

When a combined field was used in a view with colors and grand totals, the colors would apply to the totals even when Include Totals was unchecked in the Edit Colors dialog.

Fixed in 10.4
650687 Tableau Desktop

When you were connected to a cube data source, adding values to a string parameter using the Add from Field button did not correctly add the values.

Fixed in 10.4
658151 Tableau Desktop, Tableau Server

In some cases, actions used to navigate between dashboards stopped working after upgrading to Tableau 10.3 or higher.

Fixed in 10.4
659150 Tableau Desktop

Some Marketo DATETIME fields were brought into Tableau Desktop as DATE fields and you could not properly convert it to a Date & Time type.

Fixed in 10.4
660300 Tableau Desktop

Connecting to some shapefiles would fail in Tableau 10.3 or higher, when they used to work in previous versions.

Fixed in 10.4
662675 Tableau Desktop

SAP BW extract refreshes could sometimes fail with a no such table error.

Fixed in 10.4
666716 Tableau Desktop

Color palette assignments for ad-hoc clusters were not retained when saving and re-opening a workbook.

Fixed in 10.4
640360 Tableau Server

Workbooks loaded using URL parameters would error or fail to respect the URL parameters if the workbook was set to prompt for data source credentials.

Fixed in 10.0.13, 10.1.11, 10.3.3, 10.2.4
662833 Tableau Server

When you published a statistical file to Tableau Server as a data source, Name unavailable would be displayed in the Connects To column in the Data Sources view on Tableau Server. Republishing the data source is required to correct the problem.

Fixed in 10.1.11, 10.2.5, 10.3.3
675507 Tableau Server

Session Ended by Server errors would frequently occur when lazy connections were disabled.

Fixed in 10.1.11, 10.2.5, 10.3.3
651609 Tableau Server

Tableau Server VizQL Server processes would sometimes crash repeatedly when a large number of users were concurrently using web authoring.

Fixed in 10.2.5
652426 Tableau Server

Tabcmd response times would slowly degrade when the tabcmd export command was repeatedly executed.

Fixed in 10.2.5, 10.3.3
654456 Tableau Server

Existing workbooks containing Hive or Impala connections with embedded passwords failed to load after upgrading to Tableau Server 10.2 or higher from a previous version.

Fixed in 10.2.5, 10.3.3
664229 Tableau Server

An invalid JSON error would occur when loading certain dashboards that contained 1 pixel wide objects.

Fixed in 10.2.5, 10.3.3
665831 Tableau Server

In some cases, complex queries sent from Data Server processes would cause Data Engine processes to consume excessive memory and eventually crash.

Fixed in 10.2.5, 10.3.3
669829 Tableau Server

An internal error would sometimes occur when loading views after upgrading to Tableau Server 10.2.3 or 10.3.1 and higher.

Fixed in 10.2.5, 10.3.3
667969 Tableau Server

Desktop license reporting would sometimes show duplicate entries with missing product keys.

Fixed in 10.2.5, 10.3.3
680122 Tableau Server

Map search failed to return results.

Fixed in 10.3.3
681400 Tableau Server

Workbooks connected to spatial files would fail to load with an unknown server error.

Fixed in 10.3.3
641886 Tableau Server

If you added an image to a product description, the formatted URL would be displayed in the description instead of the image.

Fixed in 10.3.3
667071 Tableau Server

In web authoring, clicking to show all values in a date range filter, and then adjusting the slider, would sometimes fail to correctly update the view.

Fixed in 10.3.3
676744 Tableau Server

Subscription emails were not sent if you had the backgrounder.subscription_image_caching setting set to false.

Fixed in 10.3.3
672594 Tableau Server

Views would fail to load correctly if a gateway process was not configured on any server node running a VizQL Server process.

Fixed in 10.3.4
628568 Tableau Server

Views loaded with the tabs=no parameter in the URL often did not render correctly (e.g. views cut off, random scroll bars, etc.).

Fixed in 10.4
630231 Tableau Server

Filter titles, that were previously hidden, would be displayed when changing filter selections on mobile devices.

Fixed in 10.4
640469 Tableau Server

When you viewed a scrollable view in full screen mode, tooltips and filter drop down menus could become misaligned when you scrolled the view.

Fixed in 10.4
640559 Tableau Server

URL parameters would be intermittently dropped when loading workbooks containing data source filters.

Fixed in 10.4
645508 Tableau Server

You could not enter special characters into filters, parameters, etc., using the ALT/option key, when interacting with Tableau Server from a browser on a Mac.

Fixed in 10.4
647084 Tableau Server

An internal error would occur when calling the getSummaryDataAsync() Javascript API function on a view that contained no data.

Fixed in 10.4
658187 Tableau Server

Subscription email images would be incorrectly generated using tablet layout if your dashboard contained a device specific tablet layout.

Fixed in 10.4