Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
704157 Tableau Desktop

In Tableau Desktop, the drop down menu in the sign in dialog for Tableau Server did not retain server names for non-SSL enabled servers.

Open
677942 Tableau Desktop

Workbooks connected live to an Excel file data source would sometimes fail to display the latest data upon opening the workbook, requiring a manual data source refresh. In those cases, even after you refreshed the data source and saved the workbook, old data would be shown if you closed and re-opened the workbook.

Open
576949 Tableau Desktop

When connected to a cube datasource, filter selections in Multiple Values (Custom List) filters were not shown when printing a dashboard to PDF.

Open
653064 Tableau Desktop

Appending data from a file to an extract created from a file-based data source would fail with an error.

Open
687398 Tableau Desktop

Adding additional files to a data source in a packaged workbook would eventually cause the workbook to fail to open with an error: Error getting archive file info (0)

Open
693763 Tableau Desktop

Extracting a table containing large strings would sometimes fail with an Error generating sort key error for certain collations.

Open
704817 Tableau Desktop

Use of certain SAML identity providers could result in a blank sign in window when connecting to Tableau Server or Tableau Online.

Open
599307 Tableau Desktop, Tableau Server

Workbooks based on published data sources would fail to load when there was a discrepancy in the data source folder structure between the workbook and published data source.

Open
667000 Tableau Desktop

When you opened a workbook containing sheets with Auto Update Worksheet turned off, changing to another sheet would unexpectedly cause that sheet to load.

Open
688320 Tableau Desktop

When you selected a custom shape mark and then printed the view to PDF, the mark would not appear selected in the resulting PDF.

Open
691782 Tableau Desktop, Tableau Server

In views with a reference line, selecting marks or legend items would update the reference line value dynamically. If you printed the view with a selection, or exported it to a PDF/image, the resulting image or PDF would not display the correct reference line value based on the selection.

Open
707684 Tableau Desktop, Tableau Server

In some cases, the dimensions of layout containers changed size after upgrading to Tableau 10.0 or higher from a prior version, causing objects in the container to disappear.

Open
707736 Tableau Desktop

Creating a local copy of a calculated field from a published data source would name the copy as Calculation_XXXXXXXXXXX if the calculated field contained user functions.

Open
709447 Tableau Desktop, Tableau Server

Workbooks connected to multiple stored procedures that accepted parameters could become unresponsive.

Open
706724 Tableau Desktop

If one of your tables involved in a join contained a field with a user-defined, or otherwise unknown, type, attempting to create a join calculation would result in an internal error.

Open
630786 Tableau Desktop, Tableau Server, Tableau Online

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issues for some customers where data is duplicated or omitted. Tableau is actively supporting Google's investigation into this issue. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online is suspect. There is no reliable way to detect when this issue occurs, though an extract may sometimes fail with a Google Analytics returned empty page message. After Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see https://issuetracker.google.com/issues/63320055

Open
699878 Tableau Desktop

Desktop and Reader 10.4 display incorrectly when Windows High DPI scaling is set to 150%. Refer to http://kb.tableau.com/articles/Issue/overriding-display-scaling-on-high-dpi-monitors for details.

Open
689610 Tableau Server

Reduced the amount of time it took to export a view to PDF after the initial export.

Open
702237 Tableau Server

Workbooks opened from some non-SSL enabled Tableau Servers would show up in the Tableau Desktop recently opened workbooks list with the workbook name followed by [http].

Open
710058 Tableau Server

When searching for an Active Directory group from a secondary domain (i.e. specifying the name in SAMAccountName or UPN format) to import into Tableau Server, if you clicked Stop searching and import now the group would not be found due to the default domain being incorrectly appended to the group name.

Open
707205 Tableau Server

After updating to the Microsoft Edge 16 browser an InvalidCharacterError error would occur when loading views.

Open
684042 Tableau Server

Custom views created from a workbook based on a Microsoft Analysis Services data source failed to retain filter selections.

Open
703885 Tableau Server

Extract refreshes would fail with a misleading Tableau Data Engine error: The operation completed successfully. - Semaphore::Acquire. This was essentially a timeout error.

Open
696298 Tableau Server

Certain workbooks would cause VizQL Server processes to crash and fail to load with an internal error.

Open
701263 Tableau Server

In some views, changing a filter and then selecting a mark would result in an error: tuple id cannot be resolved

Open
706291 Tableau Server

Exporting a site could fail with an error: TransactionException: commit failed.

Open
708686 Tableau Server

In Multiple Values (Dropdown) filters, a single value was displayed instead of (Multiple values) when there were multiple values selected.

Open
697302 Tableau Server

In some cases, running a URL action on a blank value would result in an error: Uncaught SyntaxError: Failed to execute 'open' on 'Window': Unable to open a window with invalid URL 'http:'

Open
702676 Tableau Server

In some workbooks, changing a filter selection would result in an error: Uncaught TypeError: Cannot read property 'length' of undefined.

Open
622600 Tableau Server

In some cases, web authoring in Safari for iOS would fail to load with an error.

Open
658121 Tableau Desktop

When connecting to Oracle Eloqua on a Mac, dates would sometimes be returned as null.

Fixed in 10.1.12, 10.2.6, 10.3.4, 10.4.1
675088 Tableau Desktop

When you were connected to a cube data source, an internal error would occur when you tried to apply advanced table calculation settings to a view containing a filter action.

Fixed in 10.1.12, 10.2.6, 10.3.4, 10.4.1
678523 Tableau Desktop

When you were connected to Microsoft Analysis Services, turning on grand totals and then selecting Keep Only on members of a dimension in a hierarchy would result in an error: The ANCESTOR function expects a member expression for the 1 argument. A tuple set expression was used.

Fixed in 10.1.12, 10.2.6, 10.3.4, 10.4.1
687129 Tableau Desktop

An internal error would occur if you published a data source containing multiple connections, with the Include external files option unchecked, and at least one of the connections was file-based.

Fixed in 10.1.12, 10.2.6, 10.3.4, 10.4.1
687344 Tableau Desktop

In some cases, dashboard layout could be misaligned when opening older, existing workbooks in Tableau Desktop 10.1.8, 10.2.2, 10.3, or higher.

Fixed in 10.1.12, 10.2.6, 10.3.4, 10.4.1
688940 Tableau Desktop

If a data connection is lost (e.g. timeout or disconnected network), adding a field into the view would error instead of prompting to reconnect.

Fixed in 10.1.12
689018 Tableau Desktop

When joining two or more SAP HANA tables containing variables to a non-SAP HANA table, you could not specify variable values after joining the first SAP HANA table.

Fixed in 10.2.7, 10.3.5, 10.4.1
697499 Tableau Desktop

In workbooks where actions are used to navigate between sheets, story points based on multiple data sources would sometimes fail to load with a null pointer error.

Fixed in 10.2.7, 10.3.5, 10.4.1
647192 Tableau Desktop, Tableau Server

Using level of detail calculations could, in some cases, generate slow-running SQL queries when connected to Teradata.

Fixed in 10.3.5, 10.4.1
668443 Tableau Desktop

In some workbooks, hiding or deleting a sheet would result in an internal error.

Fixed in 10.3.5, 10.4.1
683766 Tableau Desktop

Updated the SQL Server ODBC driver for Tableau Desktop for Mac to resolve an issue of some tables not being listed when creating an initial data source connection.

Fixed in 10.3.5, 10.2.6, 10.4.1
687812 Tableau Desktop

Color assignments for calculated fields based on sets would change when an older workbook was opened in Tableau Desktop 10.3 or higher.

Fixed in 10.3.5, 10.4.1
696190 Tableau Desktop

When connected to Snowflake, if you tried to change the aggregation of a boolean calculated field, an error would occur: Invalid identifiers BOOL_OR, BOOL_OR

Fixed in 10.3.5, 10.4.1
693236 Tableau Desktop

In some cases, if two or more workbooks shared the same Tableau Data Extract file, saving and re-opening a workbook could result in an Extract Not Found error message.

Fixed in 10.3.5
664788 Tableau Desktop

Using calculated fields involving datetime fields that had been converted to date would, in some cases, result in an error: ColumnTable: Schema/DataTable mismatch

Fixed in 10.2.6, 10.3.4, 10.4.1
665078 Tableau Desktop

When you edited an axis in a dual axis view, the opposite axis from the one intended would sometimes be modified.

Fixed in 10.3.4, 10.4.1
673477 Tableau Desktop

Tableau Desktop would often become slow to respond when you duplicated a calculated field containing special characters in its name, and then used the duplicated field in a filter action.

Fixed in 10.3.4, 10.4.1
673483 Tableau Desktop

In some cases, Tableau Desktop would crash when loading a workbook containing a date filter set to filter to latest date and a data source filter.

Fixed in 10.3.4, 10.4.1
677094 Tableau Desktop

An internal error would occur when you tried to edit the alias of an empty bin segment.

Fixed in 10.3.4, 10.4.1
677361 Tableau Desktop

When connected to Google BigQuery, an error would occur when you attempted to view the full underlying data if the view contained a level of detail calculation based on a converted date field: Abstract query is not defined

Fixed in 10.2.6, 10.3.4, 10.4.1
686741 Tableau Desktop

After editing an extracted custom SQL data source, the extract would be unexpectedly regenerated twice and white space characters would be injected into the custom SQL statement.

Fixed in 10.3.4, 10.4.1
688953 Tableau Desktop

When connecting to a web data connector based data source, if you converted a string field to a whole number and then extracted the data, the number values would be incorrect.

Fixed in 10.2.6, 10.3.4, 10.4.1
692551 Tableau Desktop

The Dropbox and OneDrive connectors were missing if you activated Tableau Desktop using a trial.

Fixed in 10.3.4, 10.4.1
695773 Tableau Desktop

When connecting to Sybase ASE, stored procedures were not listed for users who did not have SELECT permissions on tables even though they had explicit permissions to execute stored procedures.

Fixed in 10.4.1
668822 Tableau Server

In views with multiple color legends, tooltip descriptions were sometimes incorrect when you hovered over a color in a legend.

Fixed in 10.1.12, 10.2.6, 10.3.4, 10.4.1
684575 Tableau Server

When using trusted authentication, selecting a URL action that opens a second view would unexpectedly prompt for authentication on the second view.

Fixed in 10.1.12, 10.2.6, 10.3.4, 10.4.1
646807 Tableau Server

In workbooks where actions are used to navigate between sheets, story points based on multiple data sources would sometimes fail to load.

Fixed in 10.2.7, 10.3.5, 10.4.1
669549 Tableau Server

In some workbooks connected to published data sources, certain calculated fields could sometimes fail to evaluate, resulting in blank views.

Fixed in 10.2.7, 10.3.5, 10.4.1
682162 Tableau Server

In the Sites page in Tableau Server, you could not sort the list of sites by the Guest Access column.

Fixed in 10.2.7, 10.3.5, 10.4.1
689378 Tableau Server

In Japanese Windows environments, using tabcmd or the REST API to publish an extract containing Japanese characters in the file name would fail with an error.

Fixed in 10.2.7, 10.3.5, 10.4.1
676316 Tableau Server

When a file necessary to configure Tableau Server for SSL was missing, the error message misleadingly stated that the file failed validation. The error message has been updated to correctly state that the file cannot be found.

Fixed in 10.3.5, 10.4.1
689905 Tableau Server

When you published a dashboard containing multiple sheets to Tableau Server, there were sometimes minor changes in sheet dimensions and alignment.

Fixed in 10.3.5, 10.4.1
691492 Tableau Server

Refreshing a published view connected live to Google Sheets could sometimes take hours before the view was updated with new data.

Fixed in 10.3.5, 10.4.1
698761 Tableau Server

Activating Tableau Server via command line using the tabinstallck.exe -activate command would cause tabinstallck.exe to crash.

Fixed in 10.3.5, 10.4.1
696210 Tableau Server

Publishing an OAuth data source using the REST API would not correctly embed OAuth credentials.

Fixed in 10.3.5, 10.4.1
629901 Tableau Server

When you previewed a previous revision version of a workbook that contains a live connection to your data source, an unknown server error would occur instead of a prompt for database credentials.

Fixed in 10.4.1
674013 Tableau Server

In some cases, workbook load time would gradually increase with server up time. Restarting Tableau Server would restore the original load time.

Fixed in 10.3.4, 10.4.1
681623 Tableau Server

Extract refresh tasks triggered by tabcmd or the REST API would automatically run with a priority of 50, regardless of the task's set priority or the backgrounder.default_run_now_priority setting.

Fixed in 10.4.1
682045 Tableau Server

In workbooks with tooltips set to show on hover, selecting View Data from the tooltip would result in a blank page.

Fixed in 10.3.4, 10.4.1
682115 Tableau Server

In some cases, an internal error would occur when you tried to download a view as a crosstab.

Fixed in 10.3.4, 10.4.1
687390 Tableau Server

It was not possible to add an admin user from a secondary domain using the tabcmd initialuser command.

Fixed in 10.3.4, 10.4.1
666763 Tableau Server

Removed pgAdmin 3 from Tableau Server.

Fixed in 10.2.6, 10.3.4, 10.4.1
666469 Tableau Server

A site-specific SAML user could be promoted to a Server Administrator role leaving them unable to log in until accessing a non-SAML site. It is now no longer possible to directly promote a site-specific SAML user to Server Administrator.

Fixed in 10.4.1
699156 Tableau Server

An internal error would occur when you used a page control in a story that controlled multiple sheets in a dashboard that was added to the story.

Fixed in 10.4.1
700115 Tableau Server

When loading some workbooks connected to a published data source, an error would occur: Tableau Data Engine Error 49009: cannot mix aggregate and scalar expressions.

Fixed in 10.4.1
704366 Tableau Server

On a server with no available licenses left, if you assigned a licensed site role to a user who has a licensed site role in another site, the action would appear to succeed but the user would actually be unlicensed in the secondary site.

Fixed in 10.4.1