Serving over 150,000 customers per week and maintaining more than 115 production facilities and service centers, efficiency is key for AmeriPride Services.
“We've got over 125 locations in North America, plants and service centers, and a fleet of trucks that drive over 350 million miles a year,” says Steven John, Chief Information Officer of AmeriPride.
Although AmeriPride had a wealth of data, Steven recognized the need for clearer, actionable analytics. “We did not have a foundation of clear and clean data and a way to present that in which we could actually build on that [data] and build up our customer experience,” says Steven.
Steven John’s first big project as CIO of AmeriPride was selecting a visual analytics platform that could serve the entire organization.
Steven ultimately chose Tableau for its flexibility and strong product roadmap: “The reason we went with Tableau is its solid today and it has a clear roadmap for the future. Tableau provides us with a great solution now and for years to come.”
In addition to adopting Tableau Desktop and Server, the IT team rebuilt AmeriPride’s information stack to include HP Vertica and Informatica. As part of the rebuild, Steven prioritized self-service analytics for business users.
“[Tableau] is a tool where you can give the business that freedom and they create things you can never even imagine as an IT department. We just can't create those things in an ivory tower. And they in the trenches do a much better job at understanding their own analytics.”