Above all, the metrics for a performance dashboard should be closely tied to the goals at hand. A team should be highly selective in determining which metrics earn a spot on the scorecard dashboard. Consider the following when choosing metrics:
• What are your organization’s core objectives?
• How do your programs directly contribute to those objectives, and what values do you measure them in?
• Are you utilizing the right data, either internal or external, that can shed light on these objectives, or simply data that’s easiest to get?
• Can you design a meaningful metric that measures those contributions?
• Is this metric truly necessary to explain the program’s contribution to the objectives?
• Can you build a systematic and ongoing means of measurement?
• What do citizens and constituents want to know most?
• What do citizens and constituents need to know in order to actively participate?
The City of Houston uses a dashboard to track council members’ project funding allocation. Users can filter by district, funding source, and project status to see where money is going in real-time. Users can also see exactly where money is being spent on a map, and also track the number of projects in play against their execution costs.