This policy covers how Tableau treats Personally Identifiable Information (“PII”) that Tableau collects and receives, including information related to your past use of Tableau products and services. Please read this document carefully.
With respect to personal data relating to residents of the European Economic Area (EEA), Tableau adheres to the Safe Harbor Privacy Principles. Our Safe Harbor Certification with the Department of Commerce covers customer relationship data and human resources data, as further explained in our General EEA Safe Harbor Notice http://www.tableau.com/policy/eea-safe-harbor.
- The information we collect
- How we use your personal information or the personal information of your children
- What cookies and web beacons are and how we use them
- What internet protocol addresses are
- Collection of information by third-party sites and sponsors
- How we secure your information
- Your rights if you are a California resident
- Use of our online forums
- How to contact us
- What to do if you want to correct or review your personal information
- Our agreement
The Information We Collect
Tableau collects personal information when you register with Tableau, or when you use Tableau products or services. In registering with Tableau, you must provide us with your real name, e-mail address, phone number, and shipping address. In addition, for certain licensees, Tableau may require additional information, such as date of birth or other student verification information. Whenever you visit the Tableau website, Tableau also receives and records information on our server logs from your browser, including your IP address, Tableau cookie information, and the pages you request, and may relate it to the PII you provide. Tableau uses this information for the following general purposes: to fulfill your requests for products and services, to improve our products and services, to contact you, conduct research, and provide anonymous reporting for internal and external clients. Once you have registered or have purchased Tableau products, we reserve the right to send you certain communications relating to the Tableau service, such as service announcements, administrative messages and the Tableau Newsletter, that are considered part of your Tableau account, without offering you the opportunity to opt out of receiving them.
How We Use Your Personal Information
We use PII for internal and Service-related purposes only. Tableau does not rent, sell, or share PII about you with other people or nonaffiliated companies, except to provide products or services you've requested, when we have your permission, or under the following circumstances: we provide the information to trusted partners who work on behalf of or with Tableau under confidentiality agreements. These companies may use your PII to help Tableau communicate with you about offers from Tableau and our marketing partners. However, these companies do not have any independent right to share this information.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a purchase is not used for any other purpose by our financial services providers or us and will not be kept longer than necessary for providing the services offered by us.
We may disclose PII in response to legal process, for example, in response to a court order or a subpoena. We also may disclose PII in response to a law enforcement agency's request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or End User License Agreements (EULA) (http://www.tableausoftware.com/files/eula.pdf or http://www.tableausoftware.com/files/eula-public.pdf), to verify or enforce compliance with the policies governing our products and applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.
We reserve the right to transfer all PII in our system in the event that Tableau, is sold, merged or otherwise assigned such that control rests with a different entity.
What Cookies and Web Beacons Are and How We Use Them
Our Site may use various software technologies including “cookies”, “web beacons” and “pixel tags.” “Cookies are small text files that we place in visitors' computer browsers to store their preferences. Cookies themselves do not contain any PII. "Web beacons" are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on our Site from time to time for this purpose. “Pixel tags” are a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or tracking when emails are opened or accessed.
What Internet Protocol Addresses Are
An Internet protocol (“IP”) address is the unique number assigned to your server or Internet Service Provider (“ISP”). Tableau may track such IP addresses for system administration, to report aggregate information, site tracking, or to prevent our servers from being abused.
Collection of Information by Third-Party Sites and Sponsors
From time to time, we also partner with third parties who may place cookies on your browser when you visit our website, may send their own cookies to your cookie file, and may use those cookies to provide targeted advertising based on your interests and previous browsing history.
How We Secure Your Information
We have taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. We have put in place appropriate physical, electronic, and managerial procedures in an effort to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
We are particularly sensitive to visitors' security concerns regarding the use of credit cards to purchase Tableau’s products For orders placed on our Site, we use a technology that automatically encrypts credit card data while information is being transmitted over the Internet, provided that the visitor's browser supports the Secure Socket Layer protocol (SSL).
To verify the security of your PC's web connection at our Service, check the lower left corner of your browser window after accessing the server. If you see an unbroken or a closed lock, then SSL is active and the server is secure. You may also check by looking at the URL line of your browser. When accessing a secure server, the Site address will change from "http" to "https".
Your California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you do not want your name and contact information to be shared with any company or organization, you may notify us at any time by writing to us at the email and or regular mail address below.
Use of Our Online Forums
We offer you the ability to post information and exchange ideas. We caution all users not to disclose any PII as part of their posts, even if requested to do so by other posters. Tableau will not be responsible in the event that you disclose PII in your posts or during any other communication with other site users. You acknowledge and agree that content provided by others (“Other User Content”) may include content owned by independent content providers (including other users), and licensed to us. You must evaluate, and bear the risk associated with, the accuracy, completeness or usefulness of any Other User Content. We do not pre-screen Other User Content as a matter of policy, but we reserve the right, but do not undertake the responsibility, to remove Other User Content at any time that we deem it to be harmful, offensive, or otherwise in violation of this Agreement.
How to Contact Us
If you have questions or suggestions, please email Tableau at email@example.com or call us at (206) 633-3400. Written communication should be sent to Tableau Software, Inc., Attn: Tableau Legal, 837 North 34th Street, Suite 200, Seattle, Washington 98103.
What to Do if You Want to Correct or Review Your Personal Information
Upon request, we will provide an individual with access to identifying information that we have collected about them (provided that they have given proof of identity). This information can be requested by sending us an e-mail through the e-mail link provided above or writing to us at the above address. We offer individuals the ability to have inaccuracies corrected within their contact information. This information can be corrected by sending us an e-mail through the e-mail link provided above or writing to us at the above address.