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Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Cloud on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Probleem-ID Product Beschrijving Status
830502
900096
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.  Request is to support impersonation with Tableau Bridge.

Openen
1392296
Tableau Desktop, Tableau Cloud, Tableau Server

When attempting to change a date filter, the following errors could occur, "Unable to complete action month out of range. Value '-2' must be between 1 and 12. Error Code: 58D44822." Another error that can display is "TableauException: month out of range".

Openen
1395120
Tableau Desktop, Tableau Server

When publishing a data source from Tableau Desktop version 2022.2 or higher to a lower version of Tableau Server such as 2022.1, an error would occur stating, "An error occurred when publishing the data source. Cannot publish to Tableau Server.  Please make sure you are connected to a compatible version of the server."

Openen
1420805
Tableau Desktop

Row and column divider borders are thicker in the header than in the pane starting with version 2021.1.

Openen
1440525
Tableau Cloud, Tableau Desktop

NULL values would remain in the Quick Filter when only NULL values are excluded in a dimension filter starting with 2022.2.0.

Openen
1458909
Tableau Cloud, Tableau Desktop, Tableau Server

Queries of a virtual connection could be unsuccessful when included columns are renamed or removed from a database. The workaround is to edit the virtual connection and replace or delete these columns, and then republish the virtual connection.

Openen
1403071
Tableau Cloud, Tableau Desktop

Workbook utilizing a polygon map or territorial mapping has a hole or gap when published to Tableau Cloud or when opened in the latest version of Tableau Desktop.

Openen
1224909
Tableau Cloud

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Openen
1127364
Tableau Cloud, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Openen
1257638
1276556
Tableau Cloud

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Openen
1392772
1383768
Tableau Cloud

Scheduled extract refreshes could be intermittently skipped.

Openen
1388839
Tableau Cloud, Tableau Server

In a project description when parenthesis are preceded by an upper case letter, the parenthesis and text within the parenthesis would not be displayed in the project tooltip.

Openen
1369143
Tableau Cloud

On the Explore page list view for data sources, the last modified date could display an incorrect value. The data source details page does have the correct last modified date.

Openen
1357543
Tableau Cloud

When refreshing or connecting to Amazon Redshift in Tableau Online, errors would sometimes display showing "Error occurred while trying to prepare a query" or "[SQLState XX000] extraneous data in \"T\" message." Amazon Redshift driver updated to 1.4.53.

Openen
1352649
Tableau Cloud

Okta SCIM could reset a user to a Viewer role when the name changed in Okta even when the site role was not configured to map to Tableau Online from Okta.

Openen
1411816
Tableau Cloud, Tableau Server

The sort order of a calculated field could be changed or duplicated after replacing the published data source using the REST API.

Openen
1407078
Tableau Cloud, Tableau Server

Selecting one item in a row or cell can sometimes cause the entire row to be selected. If selecting other marks on a crosstab in a quick succession, a crash could occur.

Openen
1415835
Tableau Cloud, Tableau Server

Tooltips or filters would not respond when embedded into the Salesforce Lightning Web Component unless running in full-screen mode.

Openen
1395017
Tableau Cloud

Scheduled data alerts are not automatically triggered when data is not scheduled to refresh.

Openen
1425643
Tableau Cloud

When attempting to refresh a Google Analytics data source in Tableau Cloud, the refresh is sent to Tableau Bridge instead of connecting directly from Tableau Cloud.

Openen
1426444
Tableau Cloud, Tableau Server

An error would display, "Error parsing command parameter value string", when clicking Reset Name for all fields in web authoring. The field names do reset but the error message displays.

Openen
1433337
Tableau Cloud

OneDrive and SharePoint Online extracts cannot be refreshed in Tableau Cloud.

Openen
1439091
Tableau Cloud

Virtual Connection updates are not reflected in related Data Sources.

Openen
1433358
Tableau Cloud

Workbooks and data sources using the OneDrive and SharePoint Online connector have unexpected publishing options.

Openen
1435217
Tableau Cloud

Prep Flows can intermittently fail with large data sources or complicated flows and result in the error, "System error: TableauException: Service Unavailable. Check to make sure the service is running."

Openen
1441970
Tableau Cloud, Tableau Server

When loading a dashboard that contains a web object to a web page that has a text box, the cursor goes to the text box and the user is sent to the bottom of the dashboard on load instead of staying at the top of the dashboard causing the need to scroll up.

Openen
1431798
Tableau Cloud, Tableau Server

It is not possible to export a specific sheet using the JavaScript showExportDataDialog function starting with version 2022.1. For more information see this Tableau Knowledge Base article.

Openen
1430694
Tableau Cloud, Tableau Server

The custom format of a decimal number on an axis could change after being published to Tableau Cloud or Tableau Server.

Openen
1440311
Tableau Cloud

It is not possible to create an extract for a Google BigQuery virtual connection.

Openen
1079300
1204939
Tableau Prep

In Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Openen
1349155
Tableau Prep

When a user had a Google Drive enabled for their Tableau Prep Repository folder, they would not be unable to delete "Recovered Flows" from the Prep Builder UI. The workaround is to turn off Google Drive sync and manually delete the folders in the My Tableau Prep Repository/Recovered Flows directory.

Openen
1396805
Tableau Prep

A Flow error could error when loading a data source which contains a backslash in a column name. Any non-US Superstore sample files will produce an error such as "Error renaming field [Country\Region] to [Country/Region]. Unknown field name 'Country\\Region'."

Openen
1439910
Tableau Prep

The list of tables when connected to a PostgreSQL database would not show all the tables if there were more than 16384 tables.

Openen
1445684
Tableau Prep

A warning could occur when publishing a flow to Tableau Server stating, "One or more input files aren't in your organization's safe list" even when all paths are configured for input.

Openen
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Openen
1345624
Tableau Server

The "download" option would sometimes be missing from the "Actions by All users" admin view.

Openen
1375761
Tableau Server

Taking a backup while using the --multithreaded flag would cause a file handle leak on Windows resulting in high cpu usage for the WMI process.

Openen
1321429
Tableau Server

No error would display when resetting a password and the new password violated the password policy set. This behavior began in 2021.2 and the user could not log in after resetting the password incorrectly.

Openen
1355109
Tableau Server

Linux container installations using an IPV6 address proxy server would fail to activate using the ATR activation method.

Openen
1414427
Tableau Server

Tableau Server in a container could become unlicensed with an IPv6 proxy server. ATR is the activation method for Linux containers.

Openen
1406167
Tableau Server

The browser Options menu would not display when performing a right-click in the filter search box on Tableau Server 2021.2 and newer.

Openen
1376192
Tableau Server

Changing the input parameters of a SAP HANA data source and republishing the change to Tableau Server does not show the changes when opening a workbook from Tableau Server that connects to this updated data source.

Openen
1244924
Tableau Server

The parameter body text font color would be displayed incorrectly.

Openen
1427637
Tableau Server

Running "tabcmd refreshextracts" with the "-addcalculations" flag caused the error, "SQLSTATE:58S01" and "Hyper was unable to resolve the database file path". This error occurred in versions 2021.2 and higher, but does not occur in 2020.4 or 2021.1.

Openen
1422395
Tableau Server

It would not be possible to search users or groups on the permission for content edit screen where the username or group include some Japanese characters (dakuten, handankuten).

Openen
1378369
Tableau Server

When using the ATR activation method on Linux, it is possible for the activation server to crash and Tableau Server to become unlicensed.

Openen
1390671
Tableau Server

When upgrading from 2020.3 or 2020.4 to a higher major version, the upgrade could fail due to Ask Data being unable to start up during the rebuild index stage of the upgrade.

Openen
1428670
Tableau Server

With the ATR activation method, Server can become unlicensed when the product keys do not all have the same expiration end date and one key has expired.

Openen
1400801
Tableau Server

Error code 305B73A6 can occur when dragging and dropping a dimension and using a BigQuery Virtual Connection.

Openen
1448015
1460462
1460447
Tableau Server

A published data source could show the wrong data in Ask Data and Web Authoring due to the data sources having the same name but differing in case.

Openen
1234439
Tableau Server

Tableau Server on Linux can become unexpectedly unlicensed when not using the ATR activation method.  More information is available in this Tableau Knowledge Base article.

Openen
1431834
Tableau Server

A Vizql service crash would occur when opening a workbook with an MSAS OLAP cube data source using driver version 15 or 16 in Tableau Server starting in 2022.1. Further information is available in this Knowledge Base article.

Openen
1459956
Tableau Server

When Tableau Server is activated via the ATR activation service, LBLM licensing on Tableau Desktop and Tableau Prep could fail with "No seat capacity found for Login-based License Management" with versions 2021.2.15 and newer, and 2021.3.13 and newer, but not 2021.4 or 2022.1.

Openen
1420863
Tableau Advanced Management

When uninstalling the Resource Monitoring Tool agent on Windows, the setup process would fail with the error: "One or more issues caused the setup to fail. Please fix the issues and then retry setup." More information is available in this Tableau Knowledge Base article.

Openen
886877
Tableau Cloud

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Openen
1068267
Tableau Cloud

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Openen
1368128
Tableau Cloud, Tableau Server

After selecting "open workbook" from Tableau Desktop not all published workbooks would display.

Openen
1359250
Tableau Cloud, Tableau Server

The "Publishing" dialogue box name dropdown would sometimes display workbook names.

Openen
1334368
Tableau Server

When removing a project the dialogue to confirm is truncated in Japanese.

Openen
1204076
Tableau Server

ASCII code would show instead of Chinese characters in the "shared with me" dialogue.

Openen
1436162
Tableau Server

It would sometimes not be possible to acquire a JDBC Connection for the TDS Service.

Openen
1449029
Tableau Desktop

In the aggregation options of the reference line, "Total" and "Sum" are translated to Japanese and duplicated starting with 2021.4.

Opgelost in:
2022.2.2
2022.1.7
2021.4.11
1430702
Tableau Desktop

When Japanese or Chinese characters were used in the Parameter dialog, the error "Uncaught TypeError: e.persist is not a function" would occur.

Opgelost in:
2022.2.2
1443372
Tableau Desktop

When trying to select a data source in the "Edit Tableau Server Data Connection" window, a crash would occur when Tableau Server had more than 10,000 data sources.

Opgelost in:
2022.2.2
1443367
Tableau Prep, Tableau Server

"Unknown server error" could occur when running a flow with all steps grouped together with input from MS SQL Server and no data was generated in output to a Google BigQuery table.

Opgelost in:
2022.2.3
2022.1.7
1431397
Tableau Prep

The OneDrive and SharePoint Online connector could have data missing from the site listing result.

Opgelost in:
2022.2.3
1438308
Tableau Prep

Prep Builder would not allow connecting to a virtual connection from Tableau Desktop but would allow the connection from web edit.

Opgelost in:
2022.2.3
1449251
Tableau Prep

When creating a flow with a new rows step, it would not be possible to preview in Tableau Desktop and an exception would occur.

Opgelost in:
2022.2.3
1430706
Tableau Prep

A run-time parameter value in the input source was ignored by Prep Builder and the CLI.

Opgelost in:
2022.2.3
1428196
Tableau Prep

Field type settings were reset when a wildcard union was applied and the GUI was not updated.

Opgelost in:
2022.2.3
1448984
Tableau Prep

The Prep Builder installer would fail at signing after upgrading to Python 3.9.11. Error on Windows: "Execution failed for task ':platform-monolith:signBinaries'". Error on Mac: "Can't get real path for source 'loom/loom-app/Tableau Prep Builder-darwin-x64/Tableau Prep Builder.app' ".

Opgelost in:
2022.2.3
1411946
Tableau Server

When a worksheet was opened that used a published data source, hyperd.exe could consume 100% CPU usage.

Opgelost in:
2022.1.7
2021.4.11
2021.3.16
2021.2.17
2021.1.19
2020.4.22
1395742
Tableau Server

In mobile browsers, when the filter was reset, the view would update to default data but the filtered parameter drop-down menu option is not reverted back to the reset values.

Opgelost in:
2022.1.7
2021.4.11
2021.3.16
2021.2.17
2021.1.19
2020.4.22
1422694
Tableau Server

Running "tsm maintenance cleanup -a" stopped users from being able to download or export content once the server was running again.

Opgelost in:
2022.1.7
2021.4.11
2021.3.16
2021.2.17
2021.1.19
2020.4.22
1313251
Tableau Server

When the "--multithreaded" parameter was used to create a new backup schedule, the parameter was being ignored.

Opgelost in:
2022.1.7
2021.4.11
2021.3.16
2021.2.17
2021.1.19
1416613
Tableau Server

Headers can retain font color when exporting to an Excel file format which can render the label to not be visible if a white font color was used.

Opgelost in:
2022.1.7
2021.4.11
2021.3.16
2021.2.17
1417876
Tableau Server

When an http_request_id_seq exceeds 2,147,483,647, the error "integer out of range" would occur and the http_request table would not be updated.

Opgelost in:
2022.1.7
2021.4.11
2021.3.16
1441023
Tableau Server

After an upgrade from 2020.3.6 to 2021.4.6, pdf exports with a view filter returned incorrect data when using the REST API intermittently.

Opgelost in:
2022.1.7
2021.4.11
2021.3.16
1429652
Tableau Server

A custom number format in an axis scale would sometimes not be used after publishing to Tableau Server.

Opgelost in:
2022.1.7
2021.4.11
1383626
Tableau Server

Server Administrators were not receiving bell notifications for other users extract refresh failures.

Opgelost in:
2022.1.7
2021.4.11
1426070
Tableau Server

An error could occur when changing the parameters in a dashboard stating "Unexpected Error. Uncaught RangeError: Maximum call stack size exceeded."

Opgelost in:
2022.1.7
2021.4.11
1443901
1434325
Tableau Server

Prep Flows actions can intermittently fail beginning with Tableau Server version 2022.1.4. Actions include creating a new flow, editing an existing flow, or running a published flow.

Opgelost in:
2022.1.7
1433883
Tableau Server

It was not possible to authenticate against Azure when implementing Azure KMS via the "tsm security kms set-mode azure".

Opgelost in:
2022.1.7
1437632
Tableau Server

Part of a dashboard could become blank and an error would display after applying filters stating "Cannot read properties of undefined (reading '0')".

Opgelost in:
2022.1.7
1424641
Tableau Server

A "User account not found" error would occur starting in 2022.1.3 with SAML enabled and the legacy mode disabled.

Opgelost in:
2022.1.7
1454344
Tableau Server

On Tableau Server 2022.1.5 with a multi-node configuration, extracts would fail to refresh and it would not be possible to publish data sources. The extract refresh error would display "java.lang.RuntimeException: encountered issue for storing separate reduced tdsx for site: 'X' datasource: 'XXXXX'".  An "Internal Server Error" would occur trying to publish a datasource to Tableau Server. For more information, see this KB article.

Opgelost in:
2022.1.6
1424442
Tableau Mobile

Recent Searches - You can now see the five most recent searches you made on the Tableau Mobile App.

Opgelost in:
2022.829.6506
1390037
Tableau Desktop

A crosstab would often show null values after changing and removing the quick filter value.

Opgelost in:
2022.2.1
2021.1.18
2020.4.21
1432037
Tableau Desktop

The Spark SQL connection did not allow for the viewing of the "httppath" when using the Simba driver.

Opgelost in:
2022.2.1
2022.1.5
2021.4.10
2021.3.15
2021.2.16
2021.1.18
2020.4.21
1389512
Tableau Desktop

Tableau Desktop with Mutual SSL logins to Tableau Server could fail with error 9F4C5638 after upgrading to a version of Tableau Desktop released in November of 2021 or newer such as 2021.1.8.

Opgelost in:
2022.2.1
2022.1.5
2021.4.10
2021.3.15
2021.2.16
2021.1.18
1421957
Tableau Desktop

A crash could occur signing into Tableau Server if using OAuth and a Java Environment variable that contained a dot (".").

Opgelost in:
2022.2.1
2022.1.5
1405969
Tableau Desktop

After publishing a view to Tableau Cloud in 2022.2.0, the drill-down set actions do not function as they did in the previous release.

Opgelost in:
2022.2.1
1437279
Tableau Desktop

When using the Zoom Area feature in the View toolbar, the following error could occur, "The filtering operation did not complete successfully because of an unexpected error. Error code: 00BF554A."

Opgelost in:
2022.2.1
1430519
Tableau Prep

When a sample flow was opened for the Japanese version, and error would occur in version 2022.2.1.

Opgelost in:
2022.2.2
1432782
Tableau Prep

An error could occur, "Can't save the file - There was a problem with the flow file. The data may be corrupted." when using the save-as option to overwrite an existing .tfl file saved to a network location.

Opgelost in:
2022.2.2
1422726
Tableau Prep

The language option for French was updated for clarity.

Opgelost in:
2022.2.2
1411794
Tableau Prep

An error could occur publishing a datasource to Tableau Cloud that stated, "Every output step in the flow should point to the server you are currently signed in to".

Opgelost in:
2022.2.2
1382668
Tableau Prep

When deleting an input node in a flow with thousands of field renames an error would display, "Maximum call stack size exceeded".

Opgelost in:
2022.2.2
1357435
Tableau Server

"An unexpected error occurred on the server" would display when logged into one site then loading an embedded view from a different site.

Opgelost in:
2022.1.5
2021.4.10
2021.3.15
2021.2.16
2021.1.18
2020.4.21
Tableau Server

Addressed an issue in Tableau Server Administration Agent.

Opgelost in:
2022.1.5
2021.4.10
2021.3.15
2021.2.16
2021.1.18
2020.4.21
1388433
Tableau Server

Some Prep flows display as "New Flow" and can fail to run.

Opgelost in:
2021.1.18
1260421
Tableau Server

Kerberos and automatic login from Desktop require clicking "Sign in using Windows credentials" twice.

Opgelost in:
2022.1.5
2021.4.10
2021.3.15
2021.2.16
1417378
Tableau Server

Axis labels do not display as expected after publishing to Tableau Server 2021.2.

Opgelost in:
2021.2.16
1413011
Tableau Server

Authenticated users on one site are unable to access a guest-accessible dashboard on another site if not a member of that site

Opgelost in:
2021.2.16
1410669
Tableau Server

Excessive errors can be seen in the vizqlserver, backgrounder, and tabadmin logs stating "Error while QUIT" warnings.

Opgelost in:
2022.1.5
2021.4.10
2021.3.15
1398851
Tableau Server

When "Manage all Sites" was selected and the "Tasks" reviewed, the Flows tab when selected, would drop the flows count to zero and report that "There are no flows with scheduled tasks." Flows listed under Tasks at the site level would work correctly.

Opgelost in:
2022.1.5
2021.4.10
1420983
Tableau Server

Tableau Server configured in a multi-node configuration may fail to back up successfully on 2021.4.7 and 2022.1.2 if the Data Management Add-On is not being used. The error would occur as follows: "BackupRestoreException(message:ProxyClient was unable to find a gRPC channel to the service 'extract_service' as required by class 'com.tableausoftware.domain.extractdata.grpc.IExtractServiceMaintenanceGrpc'."

Opgelost in:
2022.1.5
2021.4.10
1435289
Tableau Server

The REST API schema definition of "SiteType" was missing from the "selfServiceScheduleForRefreshEnabled".

Opgelost in:
2022.1.5
2021.4.10
1419059
Tableau Server

Tabcmd export to a PNG file encodes the URL from "%" to "%25".

Opgelost in:
2022.1.5
2021.4.10
1417435
Tableau Server

The REST API will fail with a "500" error when querying data source lists over 10,000.

Opgelost in:
2022.1.5
2021.4.10
1412533
Tableau Server

An error, "OAuth access token expired", could occur when running a Tableau Prep flow transferring data to Snowflake.

Opgelost in:
2022.1.5
2021.4.10
1410827
Tableau Server

The Tabcmd export or get command could return cached results intermittently even using the parameter ":refresh=yes".

Opgelost in:
2022.1.5
2021.4.10
1394344
Tableau Server

Published Virtual Connection extracts can go missing on a workbook causing load errors.

Opgelost in:
2022.1.5
2021.4.10
1370840
Tableau Server

When cancelling an extract refresh, the window closes but then displays the message, "Created 1 extract refresh".

Opgelost in:
2021.4.10
1427839
Tableau Server

Subscribed users were not always receiving emails when a Prep flow was successfully run.

Opgelost in:
2021.4.10
1412533
Tableau Server

When running a Prep flow that transfers data to Snowflake, an error could be received stating "Oauth access token expired."

Opgelost in:
2022.1.5
2021.4.10
1397663
Tableau Server

Clicking on the sort button could cause an exception error with client side rendering when the sort indicator didn't fit in the axis header.

Opgelost in:
2022.1.5
2021.4.9
1373490
Tableau Server

The Apply button can be missing from set filter when no values are present.

Opgelost in:
2022.1.5
1431946
Tableau Advanced Management

The Resource Monitoring Tool now supports Redhat Enterprise Linux version 8.6.

Opgelost in:
2022.1.5
1432493
Tableau Advanced Management

With SSL configured between Tableau Server and TSIG, SSL errors could occur.

Opgelost in:
2022.1.5