What do leading telco organisations all have in common? They’re innovating with data and powerful analytics to shape the next generation of telco services for customers.
Join the Tableau Telco Summit to see how Telefonica, Bouygues Telecom, Tele2, and CKH IOD & CKDelta (Hutchison 3G) reinvented how they analyse data with Tableau to optimise call centre operations, understand customer buying patterns, and create new revenue streams
And if you want to elevate your own analytical skills, our data experts will teach you how to better analyse telco data and build predictive models that reduce churn directly in Tableau.
This summit has EVERYTHING needed to reinvent data analysis for telcos:
- Learn how leading telcos are innovating with data
- Improve customer targeting and services with Tableau
- Reduce churn using AI capabilities with Tableau CRM
- Upgrade your data skills with hands-on training
Telco Summit Agenda
09:00 BST / 10:00 CEST
The Role of Data in Solving Key Telco Challenges
- Chris Lindsay | VP - EMEA Marketing, Tableau
Learn how data and Tableau can help telcos enhance their customer experience, develop innovative products and propositions, and transform legacy operations to cut costs.
Tele2 | Customer Behaviour
09.15 BST / 10.15 CEST
Transforming Customer Behaviour and Demand through Analytics
- Cecilia Mistander | Head of Business Intelligence, Tele2
See how Tableau's end-to-end analytics platform helped Swedish provider Tele2 drive their digital transformation—helping Tele2 quickly adapt to changes in customer demand and behaviour.
Bouygues Telecom | Customer Relations
09.45 BST / 10.45 CEST
Improving Customer Relations Performance through Data
- Mohamed Dadoune | Data Scientist, Bouygues Telecom
See how French provider Bouygues Telecom elevated their customer service performance with Tableau by enabling their customer relations team with powerful data-driven insights.
Telefonica | Citizen Data Science
10.15 BST / 11.15 CEST
Citizen data science at Telefónica: How Tableau helps Telefónica enable data-driven working
- Andre Petras | Senior Data Scientist, Telefonica
- Dr. Patrick Walsh | Lead Data Scientist, Telefonica
At Telefónica, every employee should have the power to use the collective company knowledge to solve their daily challenges—a prerequisite for a better understanding of customers, optimised services, new products, and fast decision-making. In this session you'll discover how Tableau plays a key role in transporting information across Telefonica via their innovative Citizen Data Science concept.
CKH IOD & CKDelta (Hutchison 3G) | Data Culture
10.45 BST / 11.45 CEST
Harnessing the Power of the Tableau Community
- Tatyana Nikolova | Insights Manager, CKDelta
Discover how CKH IOD & CKDelta are developing a vibrant Tableau community and data culture that's generating huge benefits for both employees and the business.
Tableau Demo | Telco Analytics
11.30 BST / 12.30 CEST
The Power of Visual Analytics for Telcos
- Sebastian Gerisch | Principal Solution Engineer, Tableau
In this exclusive Tableau demo for Telcos, see how Tableau breaksdown customer data to generate real-time insights—helping you better understand your customers needs.
Tableau CRM Demo | Predictive Analytics
12.00 BST / 13.00 CEST
Unlocking Telco Insights with Tableau CRM (Einstein Analytics)
- Dave Matthews | Lead Solution Engineer, Tableau
See how Tableau CRM provides you with AI and machine learning capabilities that enable you to build predictive models that proactively combat churn, right within the CRM Workflow.
Beginner Tableau Training
13.20 BST / 14.20 CEST
Fundamentals of Tableau
- Mark Bowles | Senior Solution Engineer, Tableau
Learn the fundamentals of Tableau Desktop—connect to data, answer analytical questions, create simple calculations and apply dashboard filters. After this session you'll be ready to start unlocking new business insights from your own telco data.
Intermediate Tableau Training
14.20 BST / 15.20 CEST
- Morag Deans | Senior Solution Engineer, Tableau
Learn new analytical methods with Tableau that will take your telco analysis to the next level—helping you find customer-focused insights faster.