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Closing the Gap: Leveraging Data to Drive Performance & 311 Service Excellence in the City of Pittsburgh

"How do I do more with less?" is the question every government agency is asking.

With ever-increasing constraints on budget, resources, and time, government agencies are left seeking answers to strategic and tactical questions about how they are going to close the
gap on citizen expectations and operational performance goals.

Join us for this webinar featuring Chuck Half, City of Innovation and Performance Manager for the City of Pittsburgh, who will share how they launched the Pittsburgh Management and Performance System (PittMAPS) to improve accountability, transparency, and increase efficiencies in day-to-day government operations across its city services.

This presentation will show you how to unlock insight
from data to:
• Make better data-driven decisions
• Drive increased efficiencies & performance
• Provide better leadership and accountability

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MP4

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