Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID 製品 説明 Status
613724 Tableau Desktop

Opening older workbooks containing the MAKEDATETIME() function in calculations could result in an error: Mismatched case result types

Open
615320 Tableau Desktop, Tableau Server

In workbooks connected to multiple published data sources, it was not possible to correctly reference parameters from secondary data sources in a calculated field due to internal parameter naming collisions.

Open
616539 Tableau Desktop, Tableau Server

Colors assigned to an ad-hoc calculated field would often fail to persist after saving and re-opening a workbook, publishing to Tableau Server, or sometimes even after refreshing a view.

Open
622187 Tableau Desktop

Edited size legend titles in bar chart views would revert to the default title when the sheet was printed or exported to PDF.

Open
628172 Tableau Desktop

Dimension member aliases containing a line break character could not be used to filter the view.

Open
631074 Tableau Desktop

Added support for DATETIME fields when connected to Google BigQuery.

Open
631423 Tableau Desktop

When you selected multiple forecast marks from multiple measures and viewed the underlying data, only values from one measure would be displayed in the summary tab.

Open
632304 Tableau Desktop

Updated some postcodes in the Netherlands (9939, 9629, 1114, 1115).

Open
634746 Tableau Desktop

Totals for a calculated field containing a sub-expression that matches the formula for another calculated field could incorrectly inherit Total Using settings.

Open
636185 Tableau Desktop

When connected to a large Excel file, and viewing Data Interpreter results, an error could sometimes occur: We found a problem with some content

Open
639047 Tableau Desktop

When you connected to SAP HANA attribute views, technical column names would be displayed instead of friendly column labels.

Open
639769 Tableau Desktop

When a combined field was used in a view with colors and grand totals, the colors would apply to the totals even when Include Totals was unchecked in the Edit Colors dialog.

Open
650687 Tableau Desktop

When you were connected to a cube data source, adding values to a string parameter using the Add from Field button did not correctly add the values.

Open
658151 Tableau Desktop, Tableau Server

In some cases, actions used to navigate between dashboards stopped working after upgrading to Tableau 10.3 or higher.

Open
659150 Tableau Desktop

Some Marketo DATETIME fields were brought into Tableau Desktop as DATE fields and you could not properly convert it to a Date & Time type.

Open
660300 Tableau Desktop

Connecting to some shapefiles would fail in Tableau 10.3 or higher, when they used to work in previous versions.

Open
662675 Tableau Desktop

SAP BW extract refreshes could sometimes fail with a no such table error.

Open
666716 Tableau Desktop

Color palette assignments for ad-hoc clusters were not retained when saving and re-opening a workbook.

Open
630786 Tableau Desktop, Tableau Server, Tableau Online

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issues for some customers where data is duplicated or omitted. Tableau is actively supporting Google's investigation into this issue. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online is suspect. There is no reliable way to detect when this issue occurs, though an extract may sometimes fail with a Google Analytics returned empty page message. After Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see https://issuetracker.google.com/issues/63320055

Open
519976 Tableau Desktop

It was not possible to connect to some Google Sheets with special characters in the document name.

Open
680122 Tableau Server

Map search failed to return results.

Open
681400 Tableau Server

Workbooks connected to spatial files would fail to load with an unknown server error.

Open
628568 Tableau Server

Views loaded with the tabs=no parameter in the URL often did not render correctly (e.g. views cut off, random scroll bars, etc.).

Open
630231 Tableau Server

Filter titles, that were previously hidden, would be displayed when changing filter selections on mobile devices.

Open
640469 Tableau Server

When you viewed a scrollable view in full screen mode, tooltips and filter drop down menus could become misaligned when you scrolled the view.

Open
640559 Tableau Server

URL parameters would be intermittently dropped when loading workbooks containing data source filters.

Open
645508 Tableau Server

You could not enter special characters into filters, parameters, etc., using the ALT/option key, when interacting with Tableau Server from a browser on a Mac.

Open
647084 Tableau Server

An internal error would occur when calling the getSummaryDataAsync() Javascript API function on a view that contained no data.

Open
658187 Tableau Server

Subscription email images would be incorrectly generated using tablet layout if your dashboard contained a device specific tablet layout.

Open
622600 Tableau Server

In some cases, web authoring in Safari for iOS would fail to load with an error.

Open
648994 Tableau Desktop

Aggregated boolean calculations would return False for totals even when only True records existed and the aggregate form was also True.

Fixed in 10.0.12, 10.1.10, 10.2.4, 10.3.2
649592 Tableau Desktop

When you extracted a data source with string fields containing nulls, and converted to an integer, the nulls would be changed to zeros.

Fixed in 10.0.12, 10.1.10, 10.2.4, 10.3.2
593217 Tableau Desktop

Performing a union of Excel sheets could sometimes result in incorrect measure values.

Fixed in 10.1.10, 10.2.4, 10.3.2
644867 Tableau Desktop, Tableau Server

A typically benign error, Failed to load proxy credentials: 'The parameter is incorrect.' showed up excessively in log files, making troubleshooting difficult.

Fixed in 10.1.10, 10.2.4, 10.3.2
650906 Tableau Desktop

When connected to Oracle Essbase, changing a filter applied to selected worksheets would result in an internal error in some cases.

Fixed in 10.1.10, 10.2.4, 10.3.2
652952 Tableau Desktop

When copying aggregated decimal values (with 5 or more decimal places) from Tableau Desktop to Excel, the pasted value would sometimes have incorrect decimal placement.

Fixed in 10.1.10, 10.2.4, 10.3.2
611763 Tableau Desktop

Connecting to a local cube file (.cub) would fail inconsistently with various errors.

Fixed in 10.2.4, 10.3.2
644857 Tableau Desktop, Tableau Server

An internal error would sometimes occur when the Force y-intercept to zero trend line option was used.

Fixed in 10.2.4, 10.3.2
645994 Tableau Desktop

Tableau Desktop for Mac would sometimes quit unexpectedly when publishing a data source to Tableau Online.

Fixed in 10.2.4, 10.3.2
650235 Tableau Desktop

When connected to Microsoft Analysis Services, if you had a dimension in the view with a Top N condition applied and then attempted to add a named set as a context filter, an internal error would occur.

Fixed in 10.2.4, 10.3.2
653656 Tableau Desktop, Tableau Server

In some cases, previously working connections to SAP HANA began failing with a Communication with the Tableau Protocol Server process was lost. error after upgrading to Tableau 10.2 or higher.

Fixed in 10.2.4, 10.3.2
657211 Tableau Desktop

When connected to Presto, using a calculated field containing Chinese, Japanese, or Korean characters would sometimes result in an error: There must be two or more concatenation arguments.

Fixed in 10.2.4, 10.3.2
657412 Tableau Desktop

The Sort by Field option was not available when you were connected to Apache Drill.

Fixed in 10.2.4, 10.3.2
658203 Tableau Desktop

When attempting to connect to Spark SQL, an internal error would sometimes occur.

Fixed in 10.2.4, 10.3.2
670693 Tableau Desktop, Tableau Server

Extracts on Tableau Server with hidden columns could sometimes be unhidden during an extract refresh.

Fixed in 10.2.4, 10.3.2
627874 Tableau Desktop, Tableau Server

In some cases, when Hebrew text was used in a parameter and the parameter values were displayed in a dashboard, the word Parameter would be displayed instead of the parameter value.

Fixed in 10.2.4, 10.3.2
636727 Tableau Desktop

At smaller display resolutions, the publish workbook dialog could be cut off and you would not be able to click the Publish button.

Fixed in 10.2.4, 10.3.2
532425 Tableau Desktop

Column borders in workbooks created in Tableau 9.2, or prior, were not visible when the workbook was opened in Tableau 9.3 or newer. It was also not possible to add them.

Fixed in 10.0.11, 10.3.2, 10.1.9, 10.2.3, 9.3.16
598585 Tableau Desktop

When you explicitly set the geographic role of a field to None, the setting would not be retained after you edited the data source, refreshed an extract, or saved the workbook as a packaged workbook.

Fixed in 10.0.11, 10.3.2, 10.1.9, 10.2.3
612687 Tableau Desktop

If a data connection is lost (e.g. timeout or disconnected network), adding a field into the view would error instead of prompting to reconnect.

Fixed in 10.3.2, 10.2.3
632697 Tableau Desktop

Tableau Desktop sometimes became unresponsive when using multiple parameters with a data source based on a stored procedure.

Fixed in 10.3.2, 10.1.9, 10.2.3
636433 Tableau Desktop

Certain data blending scenarios, involving an SAP HANA data source as the primary data source, stopped working in Tableau 10.0 or higher when they worked in previous versions.

Fixed in 10.0.11, 10.3.2, 10.1.9, 10.2.3
638250 Tableau Desktop

In some cases, colors assigned based on a calculated field did not persist when closing and reopening a workbook.

Fixed in 10.3.2, 10.1.9, 10.2.3
643843 Tableau Desktop

An intermittent crash would occur, when creating a connection to Google Analytics, if dimensions and measures were selected too quickly.

Fixed in 10.3.2, 10.1.9, 10.2.3
649063 Tableau Desktop

In some cases, extracting a published data source would unhide hidden fields in the data pane.

Fixed in 10.3.2, 10.2.3
640956 Tableau Desktop, Tableau Server

Published extracts based on Custom SQL could not be refreshed using the Data Extract Command Line Utility or the Online Sync Client (Tableau Bridge).

Fixed in 10.3.2, 10.2.3
628226 Tableau Desktop

Views in dashboards, in workbooks created prior to Tableau 10.0, could appear collapsed when the workbook was opened in Tableau Desktop 10.0 or higher.

Fixed in 10.3.2
639184 Tableau Server

Backgrounder processes would sometime crash during periodic process restarts. Crash dump files were generated during these periodic events and eventually resulted in excessive disk space consumption.

Fixed in 10.0.12, 10.1.10, 10.2.4, 10.3.2
648911 Tableau Server

The Export to PDF dialog would be truncated when you rotated an iPad Mini to landscape orientation and attempted to export a view to PDF using an iOS compatible browser.

Fixed in 10.0.12, 10.1.10, 10.2.4, 10.3.2
665436 Tableau Server

In some cases, Tableau Server would become unlicensed after performing a system reboot via the operating system.

Fixed in 10.0.12, 10.2.4
650155 Tableau Server

A session ended by server error would occur when loading certain workbooks.

Fixed in 10.1.10, 10.2.4, 10.3.2
625285 Tableau Server

Published live connection data sources, containing a larger number of joined tables, could often perform very slowly with noticeable delays after every action taken in Tableau Desktop.

Fixed in 10.1.10
631780 Tableau Server

The Get Users on Site REST API call would sometimes return duplicate values.

Fixed in 10.1.10, 10.2.4, 10.3.2
633128 Tableau Server

Auto-complete for calculated fields did not work in web authoring when copying and pasting text into the calculation dialog.

Fixed in 10.1.10, 10.2.4, 10.3.2
653348 Tableau Server

When you published a workbook to a project, and then the workbook was moved to a different project by a server administrator, attempting to publish a workbook with the same name to the original project would result in an error: Workbook name is already in use. Publishing will overwrite the existing workbook.

Fixed in 10.1.10, 10.2.4, 10.3.2
650777 Tableau Server

The New User dialog, when All Sites was selected, incorrectly listed Add users for single sign-on (SSO) authentication with site-specific SAML as an option.

Fixed in 10.2.4, 10.3.2
656980 Tableau Server

Date filter slider labels were not displayed in the expected date format on mobile devices.

Fixed in 10.2.4, 10.3.2
669802 Tableau Server

Scheduled extract refreshes could sometimes fail with an error: Bin depends on non-existent field, ignoring bin.

Fixed in 10.2.4, 10.3.2
651317 Tableau Server

The drop down menu arrow in the Pages controls did not show as expected.

Fixed in 10.3.2
654555 Tableau Server, Tableau Online

TypeError or Script Error or Uncaught Error... When Loading Tableau Online and Tableau Public Views. Please see http://kb.tableau.com/articles/Issue/unable-to-load-tableau-online-and-t... for details and resolutions.

Fixed in 10.3.2
637197 Tableau Server

After upgrading to Tableau Server 10.2 or higher from a previous version, some views began timing out when you tried to load them.

Fixed in 10.3.2, 10.2.3
643380 Tableau Server

When embedded credentials was disabled, non-admin publishers trying to save a workbook in web authoring would encounter an unexpected error.

Fixed in 10.3.2, 10.2.3
639594 Tableau Server

When you refreshed data in a view using the toolbar button, performance when reloading the view would sometimes be very slow.

Fixed in 10.0.11, 10.3.2, 10.1.9, 10.2.3, 9.3.16
640551 Tableau Server

If a workbook contained a Multiple Values (Custom List) filter, and was published with Prompt User authentication, an error would occur when the workbook was viewed in Tableau Server.

Fixed in 10.3.2, 10.1.9, 10.2.3
646508 Tableau Server

Published data sources containing custom SQL with parameters joined to other tables would fail to load with an error: Custom SQL relation refers to a non-existent parameter

Fixed in 10.0.11, 10.3.2, 10.1.9, 10.2.3
655173 Tableau Server

File Store process status was not available in distributed environments configured using hostnames containing capital letters. Please see http://kb.tableau.com/articles/issue/filestore-status-not-available-after-upgrading-to-10-3-0-in-distributed-environment for details.

Fixed in 10.3.2
600488 Tableau Server

Activating or refreshing a license key for Tableau Server would fail with a maximum activations error more often than expected.

Fixed in 10.0.11, 10.3.2, 10.1.9, 10.2.3
659705 Tableau Server, Tableau Online

When you hovered over a hyperlink using Tableau Online or Tableau Server and IE11, the hyperlink did not immediately become active. 

Fixed in 10.3.2
658613 Tableau Server

When you embedded a view with the Guest account disabled, after signing in, Tableau Server did not display the view but instead continued to show the sign in button.

Fixed in 10.3.2