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Kaiser Permanente: Improving diabetes care with data-informed insights

For Kaiser Permanente in Orange County, caring for diabetic patients is an absolute priority. The goal was to go from merely “good” to “great”. However, as with many health initiatives, it can come with its own unique set of challenges including poor transparency, lack of clarity into improvement metrics, and inefficient patient care processes. Although a top priority, Kaiser Permanente continued to experience many roadblocks that disrupted their ability to provide improved diabetic care over time.

That was 2016.

Fast forward to 2018 and the story at Kaiser Permanente Orange County has changed radically. By implementing self-service visual analytics for diabetes care management, Kaiser Permanente was able to provide unprecedented levels of data and performance transparency for the clinical team. Leadership, care management, and physicians now have access to actionable insights that gives them a clear understanding of their care gaps and ways to improve upon them. By reducing the guesswork and enabling insight-driven decisions, diabetic patients now enjoy a better quality of life and more time with their families and the activities they care most about.

In this webinar, you’ll learn how:

  • self-service data discovery and analytics can be leveraged to support care management processes for diabetic populations.
  • a data-informed approach drives measurable efficiencies, improved outcomes, and cost savings.
  • actionable insights for leadership, care managers, and physicians have enabled Kaiser Permanente to deliver a higher quality of care while reducing time spent hunting for data.
  • Kaiser Permanente Orange County achieved the highest rating in HEDIS NCQA’s glucose control rating.

About the speakers


Michael Shen

Senior Data Consultant, Kaiser Permanente Orange County

Michael Shen is a business intelligence consultant who has implemented data analytics in multiple industries including aerospace and healthcare. His wide experience ranges from developing data warehouses to providing front-end analytics solutions. Since 2017, Michael has worked at Kaiser Permanente implementing solutions for inpatient and outpatient data analytics.


Andy Dé

Senior Global Industry Director, Healthcare and Life Sciences, Tableau Software

Andy Dé is the senior global industry director for Healthcare and Life Sciences at Tableau Software. In this role, he leads the innovation, thought leadership, go-to-market, partner ecosystem and commercialization strategy, planning and execution for Tableau’s solutions targeted at healthcare providers, payers, pharmaceuticals, and medical devices. He has over 20 years of prior enterprise software innovation strategy, solutions portfolio management, and go-to-market strategy, planning and execution leadership experience at GE Healthcare, SAP Health-Sciences and i2.

Andy is passionate about healthcare innovation and authors the health sciences strategy blog and its companion Twitter feed (@HITstrategy) with a readership audience across 47 countries, which has been referenced by the Harvard Medical School, the Ohio State University (OSU), the Healthcare Information Management Systems Society (HIMSS), Partners Healthcare, and the Washington Post. He has been extensively quoted and published in leading Healthcare publications like Healthcare IT News, Health Data Management (HDM), Healthcare Informatics, Search Health IT, Fierce Healthcare, Modern Healthcare, Health Management Technology, and Hospitals and Healthcare Networks. Andy was recently recognized as ‘one of the Top 55 Healthcare IT experts and thought leaders on Twitter in 2016' by Health Data Management (HDM), and as one of the 2018 HIMSS Social Media Ambassadors by the Healthcare Information Management Systems Society (HiMSS). His professional profile can be accessed at www.andyde.com.

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