First, I would encourage IT to put more trust in the business groups. Trust that these businesses know their data, trust that they know how to analyze it, and trust they will do the right thing.
Another thing is to side more on flexibility than stability. Give users a little bit more freedom to do what they need, even if there is a chance of things going wrong. Tableau is a very powerful tool from the concept of security. You really can’t do much damage with a poorly designed dashboard.
Sometimes we even receive requests that dashboards aren’t performing well because of poor design. We think that’s okay. When people struggle a little with the system, they begin to understand what works best for them. We are usually optimistic that they will eventually find a way -- with either our support or with the support of Tableau or their professional services -- to design the perfect dashboard for their needs.
Finally, look into how you will spread out responsibilities. Maybe someone who is doing support for the server is not the right person to provide training. Or someone who does a Tableau training is not the right person to do an onboarding session and grow the Tableau user base. Think about those roles and who you can engage with specific tasks.
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