Dairy Farm Group Accelerates Digital Transformation, Leveraging MuleSoft, Salesforce, and Tableau to Connect Customer Experiences Across 2,000 Physical Stores
Leading Pan-Asian retailer rolls out yuu, one of Hong Kong’s biggest rewards clubs, and builds a seamless omnichannel experience to deepen loyalty across its 10+ household brands
HONG KONG – 17 November 2020 – MuleSoft, provider of the world’s #1 integration and API platform, today announced that Dairy Farm Group is using MuleSoft’s Anypoint Platform™ to unify its customer loyalty experience across over 10 household brands in more than 2,000 stores in Hong Kong and Macau. By leveraging Salesforce and Tableau, Dairy Farm has made it easier and more convenient for customers to earn points, access and redeem rewards by connecting all its brands and coalition partners on its single digital rewards club called yuu – building stronger brand loyalty.
“yuu is Dairy Farm Group's first digital rewards club that seeks to bring exceptional value, quality and convenience to Hong Kong and Macau customers all through a single app,” said Crystal Chan, IT director, Dairy Farm Group. “With MuleSoft, we are able to connect different systems from multiple brands using an API-led approach to roll out new services in a reduced timeframe. With an omnichannel customer experience across all our brands, we can better manage each customer’s journey and their preferred communication channels with Salesforce Marketing Cloud.”
Leading Pan-Asian retailer increases project delivery speed
Dairy Farm Group is a leading Pan-Asian retailer that operates over 10,000 outlets with 230,000 employees. Dairy Farm Group recently launched yuu, Hong Kong’s biggest digital-first rewards club. Previously, consumers had to access several applications and physical cards to reach loyalty programs for different brands. Dairy Farm Group chose MuleSoft to bring yuu rewards to life with a single connected application and improve the customer experience.
Dairy Farm Group built reusable APIs with MuleSoft’s Anypoint Platform to connect its more than 50 internal and external systems, including various point of sale (PoS) and e-commerce systems, to create synergy between its online and offline channels – and most importantly enabled real time customer experience while they shop with our brands. These APIs can easily be discovered and reused for future projects, enabling the retailer to deliver new customer experiences faster each time by increasing both IT and line of business productivity. Since implementing Anypoint Platform, Dairy Farm Group has accelerated the modernization of its application development processes and significantly sped up project delivery time.
Dairy Farm Group delivers seamless customer experiences to deepen loyalty
Dairy Farm Group is also leveraging Salesforce Marketing Cloud to easily publish more timely and tailored content, news, and promotions to fit customer preferences. To draw actionable insights across the rewards program, Dairy Farm Group is using Tableau as a visualisation layer to analyze and identify trends across its banners. Dairy Farm Group was able to build dashboards with Tableau for the organization to stay up to date on the yuu rewards club and continuously improve the customer experience.
Dairy Farm creates future-proof way to accelerate innovation with API-led connectivity
With an API-led approach, Dairy Farm Group can introduce new digital innovation in a future-proof way that turns IT assets and processes into composable building blocks. As a composable enterprise, the retailer can develop new applications in a fraction of the time it took in the past and improve time-to-market for new apps and initiatives moving forward. As the yuu rewards club continues to grow, Dairy Farm Group can continue to provide more value to its customers by creating new in-app features and innovative experiences.
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About Dairy Farm Group
Dairy Farm is a leading pan-Asian retailer. The Group, together with its associates and joint ventures, operates over 10,000 outlets - including grocery retail, convenience stores, health and beauty stores, home furnishings stores and restaurants - employing some 230,000 people, and had total sales in 2019 exceeding US$27 billion. Dairy Farm International Holdings Limited is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. It is a member of the Jardine Matheson Group.
About Anypoint Platform
MuleSoft’s Anypoint Platform™ is the world’s #1 integration and API platform. It uniquely allows organizations to use API-led connectivity to unlock their data, empower their business with productized APIs, and create connected experiences, faster. Anypoint Platform is the only solution that offers a single, unified platform for iPaaS and full lifecycle API management, both on-premises and in the cloud. To learn more about Anypoint Platform, visit:
About MuleSoft, a Salesforce company
MuleSoft, provider of the world’s #1 integration and API platform, makes it easy to connect data from any system – no matter where it resides – to create connected experiences, faster. Thousands of organizations across industries rely on MuleSoft to realize speed, agility and innovation at scale. For more information, visit https://www.mulesoft.com.
Tableau helps people see and understand data. Tableau’s self-service analytics platform empowers people of any skill level to work with data. From individuals and non-profits to government agencies and the Fortune 500, tens of thousands of customers around the world use Tableau to get rapid insights and make impactful, data-driven decisions. See how Tableau can help you by downloading the free trial at www.tableau.com/trial.
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.