MEDIA ALERT: Tableau Helps AXTEL Gain Real-Time Insights to Ensure Continuous Improvement of Service

Publish Date: November 11, 2013 - 6:00am

Tableau Software (NYSE: DATA), a global leader in rapid-fire, easy-to-use business analytics software, today announced that AXTEL, the telecommunications provider with the fastest Internet service in Mexico, uses Tableau Software, for real-time analysis of its national service network to minimize interruptions and maximize efficiency. AXTEL uses Tableau Desktop and Tableau Server at its operations center to connect to live data and perform visual, rapid-fire analysis of its communications offerings. Employees are able to use the dashboards to track customer inquiries and interruptions in service to make faster and better decisions.

AXTEL has been an early adopter of Tableau technology in Mexico, using various versions of the business intelligence software for more than five years. The operations center is able to accelerate decision-making based on real-time information to virtually eliminate downtime for customers across the country. The Mexican telecommunications company was able to see a return on their investment with Tableau Server in less than 12 months.

A television, Internet and telephony provider, AXTEL is also using Tableau Server to track streaming and download speeds in various geographic regions across Mexico. Accessing the user-friendly dashboards they can monitor service levels in various regions and cross check with client feedback to maximize the user experience across the network.

“With Tableau, it now takes AXTEL half the time to analyze double the amount of data, while virtually eliminating human error,” said Vladimir Galván Garza, Performance Evaluation Manager for network and services of AXTEL. “While our analysts used to spend 80% of their time creating reports and only 20% analyzing the data, that equation is now inverse and they can analyze the data in real-time with just a few clicks instead of pouring over millions of rows of data to spot trends.”

“Dealing with a fast-paced industry such as telecommunications, data analytics is a key component to remain competitive and make business decisions,” said Miguel Nhuch, Vice-President for Latin America for Tableau Software. “Time and again we’re glad to we can provide value for clients in any vertical.”

About Tableau
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AXTEL is the telecommunications provider with the fastest Internet service in Mexico, most advanced cable television service provider in Latin America and a leading IT solutions provider for the corporate, financial and government sector. The company offers service to the enterprise, financial, government, wholesale and residential sectors with the most robust integrated communications offering in Mexico. For more information, visit: