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HomeRepair, a professional service company specializing in the repair of damaged residential property throughout Melbourne, Hobart and Adelaide on behalf of Australia’s leading general insurers and property owners, has deployed Tableau Software (NYSE: DATA) to gain insights into the performance of its business.
HomeRepair has a decade of experience repairing residential property damage claims on behalf of one of Australia’s largest general insurers. It faced aggressive competition from other repair services companies and needed a way to visually analyze its key performance areas. With no in-house IT department, HomeRepair management relied on IT vendors to run queries and reports from the SQL database, a slow and cumbersome process. It also needed to understand data stored in other sources.
HomeRepair turned to Tableau partner, Performance Analytics, to help implement Tableau and create its dashboards. The HomeRepair team was impressed with the speed and flexibility of the dashboards. It now uses nearly 30 distinct dashboards to manage its entire business.
“We do not just use this tool to see how we did. Tableau is the driver for what we do each day,” said Amanda McMullan, Director of Operations at HomeRepair.
HomeRepair team leaders use Tableau dashboards to monitor task lists, track performance and allocate resources. “Now team leaders can see the entire picture. They understand that our clients don’t think about us in terms of how one team is doing, but our overall performance,” said McMullan. “Really, in my mind, using these Tableau dashboards has led to our team leaders and team members gaining a greater commercial understanding about how it all adds up.”
As a manager, McMullan feels more secure now that she can make decisions backed by data. “Now in our management meetings, the decisions about what to change and what to act on are fully informed,” she says. “I’m not dealing in hypotheses anymore. I can see the measures and trends and instantly respond.”
HomeRepair estimates that it is completing jobs six times faster than before with about 20 percent fewer staff members. It’s also using Tableau’s mobile capabilities, accessing dashboards from tablet computers when they are away from the office.
“It’s exciting to see what HomeRepair has been able to accomplish in the seven months since it began using Tableau,” said Elissa Fink, Chief Marketing Officer at Tableau Software. “It had all of this important data about its performance but was struggling to see it in any meaningful way. Today, HomeRepair has remained competitive because it can react quickly and show its value in real-time.”
HomeRepair is a professional service company specialising in the repair of damaged residential property throughout Melbourne, Hobart and Adelaide on behalf of Australia’s leading general Insurers and Property Owners.
Homerepair is innovative, making significant ongoing investment in new service solutions and the application of cutting edge technologies to deliver a superior repair experience for Clients and Customers with speed and efficiency.
Homerepair's core capability is in the repair of damaged homes, working with Insurers and Property Owners alike in a collaborative and transparent relationship firmly based on integrity and a “can do” attitude. www.homerepair.com.au
About Performance Analytics
Performance Analytics is a niche consulting firm, specialising in business intelligence and executive information solutions allowing organisations to ‘see’, understand, anticipate, influence and communicate its performance and behaviour.
Performance Analytics brings a unique blend of business acumen, management experience and analytic nous to our engagement with their clients. They work in partnership with their clients to develop insightful executive information systems; to not only find the answers you are looking for - but also to find the questions you should be asking. www.performanceanalytics.com.au
Tableau Software (NYSE: DATA) helps people see and understand data. Tableau helps anyone quickly analyze, visualize and share information. More than 12,000 customer accounts get rapid results with Tableau in the office and on-the-go. And tens of thousands of people use Tableau Public to share data in their blogs and websites. See how Tableau can help you by downloading the free trial at www.tableau.com/trial.
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