Information to the People
Libraries have been around for millennia, storing the world's knowledge and equipping people with the information they need. Today, public libraries help billions of people access information in our increasingly connected world. One of them is the Brooklyn Public Library system in New York City—which serves 2.5 million residents and offers millions of books and access to more than 1,000 free Internet-accessible computers.
Brooklyn Public Library (BPL) wanted to make sure that it was meeting its patrons' needs. “We do so much to touch the lives of people in Brooklyn,” says Selvon Smith, the library's CIO. But it was difficult to measure that effort.
BPL was using a reporting system that took up to two weeks of manual work each month, but didn't always answer basic questions. When they switched to Tableau, they discovered many trends—for instance, that library WiFi usage was outpacing PC sessions.
By discovering more about their patrons, BPL was able to make more data-driven decisions about serving them. But libraries aren't the only organizations that focus on information access and education. The University of Western Sydney recently shared their Tableau story with us as well.
The university was conducting student surveys each semester, but it took weeks to review all that data. “We now send a dashboard to the whole committee and they are able to use it to come up with their own analysis,” says Neil Durrant, Director of Performance and Quality at the University of Western Sydney. “Previously this information, once collected, would just gather dust in the data warehouse.”
By improving access to information, libraries and schools make a big impact all over the globe. We were thrilled to interview two leaders in this area—and find out how data is helping them bring information to the people!